Salesforce CRM Support Administrator

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including:  irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

This position is a direct report to CRM Program Manager, and a supportive player for enabling Salesforce CRM success. This role serves as a support administrator for the Salesforce CRM platform providing daily support and administration to the user base and helping drive process improvement across the organization. This position will have a unique blend of Salesforce administration and system support ability, as well as a strong understanding of Sales, Marketing, and other business functional processes.

KEY FACTORS FOR SUCCESS:

• Triage all incoming Salesforce CRM user requests; identification, capture and tracking of all user requests, including support, bug, data, enhancement, and project/roadmap related requests
• Timely resolution of level Tier 1 support requests and general administration for all Salesforce CRM users and stakeholders
• Effectively communicate Salesforce CRM issues and resolve support requests at all levels of the organization
• Support the Salesforce CRM training efforts by emphasizing to users how to use system features, processes, and the promotion of Salesforce CRM best practices, including data stewardship and data quality
• Contribute to the successful completion and delivery of Salesforce CRM project/roadmap initiatives
• Keep informed of new Salesforce features and functionality and suggest recommendations for process improvements

• Outstanding customer service skills
• Excellent communication, interpersonal and analytical skills
• Ability to translate technical information in a non-technical manner
• Proven experience providing high quality end user support and general administration for Sales and Marketing teams that used Salesforce CRM
• Capability to independently prioritize and use effective problem-solving skills
• Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
• Manages time effectively and adapts quickly to changing priorities
• Travel: 15%

EDUCATION AND EXPERIENCE: 

BENEFITS:

• 401k with company match
• Medical, Dental, and Vision plans
• Company-paid Life Insurance
• Optional Life Insurance
• Company-paid Long Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Tuition Reimbursement
• Paid Holidays
• Product Discounts
• Competitive Compensation
• Opportunities for advancement

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.