What are the responsibilities and job description for the Hotel Front Desk Agent position at Six Flags Great Escape Lodge?
What You Will Be Doing
Courteously welcome all guests and provide excellent service to ensure guest satisfaction
Adhere to house rules, departmental policies, and safety standards
Communicate clearly with guests and management
Respond to or channel any guest requests / complaints to the department or proper manager
Handle guest billing in a responsible and professional manner
Use problem-solving skills to professionally handle any guest issue, question, or concern
Communicate with other departments to address requests and concerns from guests
How You Will Do It
Operate the Front Desk system to make reservations
Check-in guests into the computer, establishes credit and give the guest accurate information
Proper distribution of room keys and staff keys
Handle phone lines from both in-house guests and public calls
Dispatch pertinent information to corresponding departments
Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing / closing out room folio
What You Will Need
Must have general computer knowledge
Previous experience with Credit Card Machine preferred
Must be a friendly, outgoing “people” person with a good attitude and smile
Previous experience working with the public in a service provider industry preferred
Must be able to stand up to four (4) hours at a time and reach above shoulder level
Must be comfortable answering and transferring calls
Knowledgeable of hotel property and water park
Possess ability to multi-task and work in a fast paced environment
Possess ability to remain calm and professional in all situations
Knowledgeable in all hotel and water park services and hours of operation
Must be able to work weekends, holidays, and other shifts as necessary
Why work with us?
Pay Range : $15.75 - $16.00 per hour
Flexible scheduling – work as little or as much as you want
Paid training
DailyPay – work today, get paid tomorrow
Advancement opportunities
Free admission to ALL Six Flags parks, including White Water Bay
Free tickets for friends and family
Discounts on passes, food, and merchandise
Exclusive employee events
Fun rewards, benefits, and more!
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Salary : $16 - $16
