Information Center Team Member

Six Flags Entertainment Corporation is the world’s largest regional theme park company with over 26 parks across North America. For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

As an Information Center Team Member at the Thrill Capital of New England…

You’ll contribute to our mission by:

• Supporting the Six Flags Mantra – Friendly, Clean, Fast, and Safe Service
• Answering incoming calls in a polite and timely manner
• Maintaining an up-to-date knowledge of Six Flags Season Pass/Membership programs, ticketing, and park guideline information
• Maintaining a positive working relationship with Guest Relations team members
• Responding to all forms of Guest Correspondence through Fresh Desk, Guest Service Recovery, and written inquires
• Completing varied clerical tasks as assigned by operations management
• Enforcing all Six Flags New England policies
• Assisting in other areas of the Guest Relation and Admissions department, including Lost and Found, Guest Relations office, ticket taking, ticket selling, season pass processing, and toll operations
• Performing other incidental and related duties as required and assigned

You’ll do it with your:

• Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
• Strong work ethic, attention to detail, and commitment to safety
• Superior phone etiquette
• Ability to interact in a professional and positive manner
• Analytical problem solving skill
• Excellent written/verbal communication skills
• Friendly, outgoing personality and ability to address guest concerns
• Sense of Fun!

You’ll know you’re ready if you are:

• Willing to work in a high performance team environment
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older

What You’ll Get:

• Free admission to Six Flags parks
• Complimentary day tickets and season passes for friends and family
• Scholarship opportunities
• Exclusive employee rewards and events like ride nights and picnics
• Discounts on food and merchandise while visiting as a guest, and additional discounts though our Perk Spot program
• 401K for eligible employees

Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.

As a company that welcomes millions of guests to our parks annually, Six Flags Entertainment Corporation is committed to fostering a workplace culture in which diversity, equity, and inclusion are embraced and promoted. We strive to create a sense of belonging, where our associates and guests are treated with respect and made to feel welcome. We aim to create a culture where our differences are celebrated, recognizing that the best ideas are born from opportunity and that each of us can contribute meaningfully when included in the conversation.

At Six Flags Entertainment Corporation, our team has helped us become a world leader in creating FUN experiences for all. More than 28 million guests visit us every year, enjoying our regional amusement park and waterparks along with our resort, hotel, and recreational properties. Within a creative, supportive work culture that celebrates our differences, our team members make sure that every individual is treated with respect and made to feel welcomed. In our parks and on our team, everyone contributes meaningfully and wholeheartedly to the FUN!

Six Flags New England is an Equal Opportunity Employer and supports a Drug Free Workplace

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"