Food and Beverage Duty Manager

Summary: To oversee the successful daily operation of the Food and Beverage Operations department, ensuring smooth and efficient service, high guest satisfaction, and operational excellence. To manage staffing levels, participate in daily meetings, complete nightly reports, and assist in handling guest issues in coordination with Resort Services.

Key Duties and Responsibilities:

• Lead and support all food and beverage locations within the park. Ensure that each restaurant or food stand operates efficiently, providing excellent service to guests.
• Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
• Make real-time adjustments to staffing needs, including placement of employees across various locations based on guest traffic and operational requirements or trimming unnecessary staff during slower periods.
• Attend morning and/or afternoon “Park-Com” meeting(s) to review staffing, operational issues, events, etc. Collaborate with other department managers to ensure smooth operations and align on priorities for the day.
• Complete the "Foods 1 Report," which includes key operational data such as sales figures, staffing numbers, maintenance issues, and operational observations and submit the report to the proper channels.
• Address and resolve any issues that arise during the shift, including staffing challenges, equipment failures, or food quality concerns. Act as the point of contact for resolving urgent operational matters.
• Assist Resort Services in addressing and resolving guest issues related to food and beverage. Handle guest complaints and concerns with professionalism, ensuring that all issues are addressed swiftly and satisfactorily.
• Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
• Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
• Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
• Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
• Comply with all Six Flags policies at all times.
• Proven experience as a supervisor in fast paced, high pressure environment.
• Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol, ServSafe Allergen and ServSafe Manager.
• Ability to complete necessary reporting and input necessary requests.
• Ability to work flexible hours, including weekends, holidays, and peak season periods.
• Strong leadership, organizational and communication skills.
• Excellent interpersonal skills with the ability to handle guest issues and employee concerns professionally.
• Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 pounds.
• Comfortable working outdoors in varying weather conditions.
• Ability to remain calm and professional under pressure.

Employment within the Food and Beverage Operations Department is reliant on receiving passing scores on ServSafe Allergens and ServSafe Manager Certifications. ServSafe Alcohol Certification may be required if deemed vital to stand operation. All certification classes are supplied by the park.

Six Flags Entertainment Corporation is North America’s largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes®, DC Comics® and PEANUTS®. 

What's in it for you? 

• Free Food for Memorial Day, Fourth of July and Labor Day 
• Exclusive Rides parties for all employees.  
• Scholarship Opportunities 
• Professional Development 
• Complimentary tickets 
• In-Park discounts and more! 

Other Functions: All other duties assigned or necessary to support the park as a whole.  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. 

Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.