What are the responsibilities and job description for the Guest Relations Team Member position at Six Flags Theme Parks?
Guest Relations Team Member
Job Type: Seasonal
Pay Rate: $14/hr.
Category: Operations
Location: Six Flags Fiesta Texas in San Antonio, Texas
WHAT WE PROVIDE:
This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features an hourly rate of $14 with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, 40% discount of merchandise for all employees, flexible scheduling and daily and weekly pay available.
WHAT YOU WILL DO:
- Provide quick and efficient guest response in a professional manner to include the following: Proper sales transactions; proper ticket validation; Season Pass and Membership processing and data entry.
- Guest Service and Safety should be the main focus.
- Comply with Discounts and Point-of-Sale policies and procedures
- Comply with approved ticketing procedures to include coupons, sales, voids etc.
- Consistently enhance and up-sell park promotions to include: All level Membership, Season Passes, Season Dining Passes, and additional add-ons.
HOW YOU WILL DO IT:
- Respond to and resolve guest comments/concerns in a professional and responsible manner.
- Provide accurate information to guests and co-workers
- Be able to work in a fast-paced environment and be willing to handle large volumes of guest traffic.
- Must be able to assist and help problem solve guests’ issues.
- Properly input guest comments in Salesforce while adhering to the Systems 680 policy.
- Assist in daily Admissions non-operating tasks
- Ensure re-entry/exit procedures are adhered to at all times
- Must be able to work in a highly secured environment on a daily basis
- Cross train in all locations within the Admissions Department.
- Maintain a clean and safe working environment
- Follow delegated tasks as assigned by the Supervisor, Operations Management Team, or as stated in the Standard Operating Procedures Manual
- Comply with all Safety and Fire responsibilities, policies, and procedures
- Reports all pertinent information to Supervisor or management
- Comply with all Park and Department policies and procedures
- Adhere to Park attendance policy, grooming guidelines, and all other policies as stated in the Team Member Handbook
WHAT YOU WILL NEED:
- At least 16 years old
- A clear demonstration of excellent Guest Service skills and an evident commitment to our Guest First philosophy.
- Excellent communication skills to include both verbal and written format.
- Self-starter with the ability to anticipate and manage multiple projects of a varied priority through planning and preparation, while working with a high level of attention to detail.
- The availability to work flexible hours and varied shifts including weekdays, weekends, and holidays.
- The ability to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sun.
- Working knowledge of Microsoft Word, Excel and essential computer applications.
OTHER NOTES:
- All other duties assigned or necessary to support the park as a whole
- Reports to Guest Relations Leadership
- Locations include: Guest Relations, Guest Services, Ticket Sales, Ticket redemption and parking
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.
Interested Candidates should apply online at Jobs.sixflags.com
Park Location: San Antonio, TX - Six Flags Fiesta Texas
Salary : $14
