Guest Service & Admissions Supervisor

What We Provide:
This is a seasonal position at Six Flags Hurricane Harbor in Phoenix, AZ. The role offers a competitive hourly rate of $18.5/hr along with perks such as:

Free entry to any Six Flags park for all employees

Additional complimentary tickets for friends and family

Flexible scheduling

Daily and weekly pay available

What You Will Do:
As a Guest Service/Admissions Supervisor, you will oversee the Guest Services and Admissions team, ensuring the highest level of service is provided to guests at all times. Your key responsibilities will include:

Supervising, training, and supporting Guest Service/Admissions team members to ensure they are providing excellent guest service

Monitoring and ensuring team compliance with all park policies and procedures, including safety standards and operational protocols

Assisting in the resolution of guest concerns and escalations in a professional and timely manner

Managing the daily operations of the Guest Services and Admissions area, including opening/closing procedures, cash handling, and system maintenance

Reviewing and managing the team’s documentation of guest situations, ensuring proper procedures are followed for incident reporting and resolution

Maintaining a high standard of cleanliness in Guest Services areas and across the park

Collaborating with other departments to ensure smooth operations and guest satisfaction

Assisting in promoting and selling THE FLASH Pass to guests, and ensuring team members are knowledgeable about various offerings and price points

Regularly communicating with leadership to report operational issues, guest feedback, and staffing needs

Conducting regular performance assessments of team members and providing coaching and feedback as needed

What You Will Need:

Must be at least 18 years of age

Prior experience in a leadership or supervisory role in customer service or hospitality, preferably within a theme park or similar environment

Strong leadership, coaching, and team-building skills

Excellent problem-solving, analytical, and organizational abilities

Cash handling experience required

Ability to work efficiently in a fast-paced environment while managing multiple tasks

Ability to work 30-40 hours per week, including varied shifts (days, nights, weekends, and holidays)

Proficient in using computer systems and various software applications, including specialized park programs

Strong verbal and written communication skills in English, with the ability to train, motivate, and lead a team effectively

Ability to stand for extended periods (up to 6 hours) and work in outdoor conditions for extended shifts

Capable of carrying and holding equipment (e.g., handheld scanner) for prolonged periods of time

Strong customer service mindset with a passion for ensuring positive guest experiences

Must be professional, self-motivated, and possess the ability to remain calm under pressure

Other Functions:

Assist with other tasks within the department as directed by leadership

Perform any other duties necessary to support the park as a whole

Attend required H.R. Orientation, Guest Services Department training, and unit-specific training

Additional Notes:

All other duties assigned or necessary to support the park as a whole.

Reports to Operations Supervisor   

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. 

Interested Candidates should apply online at jobs.sixflags.com 

Job Title: Guest Service/Admissions Supervisor
Job Type: Seasonal
Pay Rate: $18.5/hr
Location: Six Flags Hurricane Harbor, Phoenix, AZ

Salary : $19