What are the responsibilities and job description for the Guest Service & Admissions Team Member position at Six Flags Theme Parks?
What We Provide:
This is a seasonal position at Six Flags Hurricane Harbor in Phoenix, AZ. The role offers a competitive hourly rate of $14.7/hr along with perks such as:
Free entry to any Six Flags park for all employees and a guest with each visit
Additional complimentary tickets for friends and family
Flexible scheduling
Daily and weekly pay available
What You Will Do:
As a Guest Service/Admissions Team Member, you will be responsible for assisting our guests with a wide variety of needs, ensuring they have a positive experience at the park. Your primary duties will include:
Conducting all business with a professional, courteous, and friendly attitude toward both guests and fellow employees
Researching and resolving guest concerns in a calm and professional manner, documenting situations appropriately, and notifying your Supervisor in a timely manner
Utilizing park information resources to stay updated on daily activities and operational information needed to assist guests
Assisting guests with general park information, website inquiries, and questions via phone, email, Salesforce, online chat, and in person
Handling coupon inquiries and ticket adjustments
Operating a Point of Sale (POS) system to process transactions (credit/debit card, mobile) and issue media to guests
Accurately creating passes or memberships using specialized computer systems
Registering guests using Qsmart mobile and providing guidance on how to use the service
Ensuring that tickets, passes, and memberships match the number of guests entering the park, and scanning them to ensure validity
Maintaining confidentiality regarding all situations
Maintaining cleanliness standards in all Guest Services locations and throughout the park
Assisting with data entry tasks for guest situations using a computer
Willingness to work across various positions within the Guest Services department as needed
What You Will Need:
Must be at least 16 years of age
Strong problem-solving, analytical, and organizational skills
Ability to work without direct supervision and make independent decisions
Cash handling experience is preferred
Ability to work 30-40 hours per week, including varied shifts (days, nights, weekends, and holidays)
Prior experience with computer usage is required
Ability to learn and use multiple computer programs
Strong verbal and communication skills with the ability to fluently speak, write, and comprehend English
Physical ability to hold a handheld scanner (approx. 2.5 lbs) for up to 6 continuous hours
Ability to walk up to 2 miles per day over various surfaces
Ability to stand for extended periods (up to 6 hours) in adverse weather conditions
Must be professional, self-motivated, and possess strong multi-tasking and enthusiasm
Strong teamwork skills and the ability to collaborate with others
Other Functions:
Perform any additional duties as assigned or necessary to support the park
Attend required H.R. Orientation, Guest Services Department training, and other unit-specific training
Additional Notes:
All other duties assigned or necessary to support the park as a whole.
Reports to Guest Service Supervisor
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.
Interested Candidates should apply online at jobs.sixflags.com
Park Location: Phoenix, AZ - Six Flags Hurricane Harbor
Salary : $15
