What are the responsibilities and job description for the Loss Prevention Agent position at Six Flags Theme Parks?
Job Duties and Responsibilities
- Conduct in-park, external investigations of loss situations, including re-sale of tickets, vandalism, theft of services, fraud investigations, etc.
- Apprehension of guests involved in loss.
- Conduct external interviews of guests involved in loss.
- Conduct witness interviews to document details of events.
- Prepare legal documentation of observations conducted.
- Interact with guests of all ages and explain legal consequences of actions.
- Conduct mobile, stationary and video surveillance of internal and external investigations. Maintain “cover” at all times.
- Report any behavior that may be detrimental to Six Flags, including theft, policy and procedural violations, safety violations, poor service, and unfriendly behavior. Report in an objective and fair manner. Recognize proper and improper behavior.
- Testify to observations when required.
- Comply with all Six Flags America policies and procedures.
- Perform all delegated tasks assigned by Loss Prevention Supervisor or Manager.
- Adhere to Corporate standards as stated in departmental training manual.
- Directly reports to the Loss Prevention Supervisor.
Minimum Requirements
- Must be at least 18 years old.
- High School diploma or equivalent and some college work preferred.
- Ability to interact in a professional and positive manner with Park management, Loss Prevention Team Members, and guests.
- Valid Driver’s License.
- High level of enthusiasm and involvement.
- Must be able to work in a Team Environment.
- Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays
- Excellent communication skills, both written and verbal
- Computer literacy. Strong knowledge of all Microsoft applications.
- Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to forty pounds occasionally
