What are the responsibilities and job description for the Public Safety - Dispatcher position at Six Flags Theme Parks?
Specific Duties and Responsibilities
- Monitor phone and radio traffic for calls for service and dispatch appropriate units.
- Make routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information.
- Document and communicate park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units.
- Document all events during calls for service electronically via Dispatch System.
- Monitor alarm system for triggered alarms and coordinate with alarm company, local authorities, and park security units to respond.
- Document findings of building checks, fire watches, and park patrol observations.
- Inventory and distribute radios, keys, and other park assets to operational units.
- Monitor general area CCTV surveillance systems for guest traffic.
- Act as a liaison between county dispatcher, local law enforcement, and park management.
- Testify to observations, actions, and reports when required.
- Prepare legal documentation of reports.
- Answer all guest and team member questions in a friendly manner and give appropriate guidance.
- Adhere to all Six Flags and departmental policies.
- Function as an integral team member of the department and park.
- Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management.
- Comply with all Six Flags America guidelines and polices.
- Other duties as assigned.
Reporting Structure
- Reports directly to the Security Supervisor.
Minimum Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent preferred.
- Ability to multi-task and work in an independent, fast-paced setting
- Must be able to demonstrate excellent written, verbal, and listening skills.
- Will be required to sit for extended periods of time.
- Must be able to work varied shifts, including weekends, evenings, holidays, and complete non-routine tasks as assigned.
- Willing to work in extreme weather conditions including extreme cold and heat.
