What are the responsibilities and job description for the Public Safety Fraud Analyst position at Six Flags Theme Parks?
The Public Safety Team is seeking a Fraud Analyst! You will be responsible for researching, investigating, and resolving e-commerce orders within the Accertify system. This is an hourly position offering 40 hours per week March – October.
Duties and Responsibilities
- Monitors numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio.
- Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled.
- Maintains or exceeds guidelines for timely resolution of queued transactions to minimize potential revenue losses.
- Track chargeback activity working to identify best practices for identifying fraud.
- Contacts and effectively communicates with guests, banks, and law enforcement via multiple channels.
- Effectively manages incoming communication via multiple channels (phone, email, and Guest Relations).
- Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary.
- Analyzes acquired data and reports to identify new fraudulent activity.
- Research social media and auction sites (eBay, Craigslist, Facebook Market Place, etc.) to identify potential fraudulent activity and have all non-company approved selling posts removed.
- Other duties as assigned by Corporate Loss Prevention.
Skills and Qualifications
- MUST BE AVAILABLE WEEKENDS
- Requires excellent organizational, communication, computer and problem solving skills.
- Ability to prioritize, manage multiple projects and meet critical deadlines in a demanding, fast-paced environment.
- Must be detail oriented, highly motivated, and a self starter.
- Must possess a valid Driver’s License.
- Must be at least 18 years of age.
- High School diploma or GED; some college credit desired.
*Please ensure your resume is attached to your application.*
Note: This job description is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North America’s largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes®, DC Comics® and PEANUTS®.
What's in it for you?
- Free Food for Memorial Day, Fourth of July and Labor Day
- Exclusive Rides parties for all employees.
- Scholarship Opportunities
- Professional Development
- Complimentary tickets
- In-Park discounts and more!
Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.
