What are the responsibilities and job description for the Resort Night Auditor position at Six Flags Theme Parks?
Summary: This overnight position is responsible for operation of the front desk and completing all nightly tasks including posting room revenues, performing food and beverage audits, reconciling revenues and cash for daily operations.
Job Duties & Responsibilities:
- Posts room revenues.
- Balances cashier activity.
- Reconciles the day and runs nightly reports.
- Performs front desk duties when required.
- Handles guests concerns throughout the shift.
- Adheres to house rules, departmental policies, and safety standards at all times.
- Communicate clearly with guests and management.
- Respond to or channel any guest requests/complaints to the department or proper manager.
- Use problem-solving skills to professionally handle any guest issue, question, or concern.
- Operate the property management system as needed to review transactions, reservations, and post payments.
- Maintains cleanliness of work location, completes property walks, and maintains cleanliness of the hotel perimeter.
- Perform other duties as assigned by management.
Qualifications:
- Must be available to work overnight shifts.
- Must be at least 18 years old.
- Valid drivers license preferred.
- Night audit experience preferred.
- Must be able to work weekends, holidays, and other shifts as necessary.
- Must be able to sit, stand, or walk for extended periods of time.
- Ability to work independently and exercise good judgement to resolve situations that may arise.
- Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook).
- Knowledge of Opera software preferred.
- Possess organizational skills and attention to detail.
- Prior guest services experience required.
- Must have a friendly, enthusiastic, and service-oriented attitude.
- Must be able to perform tasks safely and adhere to company policy.
- Ability to share all possible hotel and safari knowledge as trained.
- Ability to handle multiple tasks in a fast paced environment.
Physical Demands:
- Must be able to stand, sit, kneel, walk, bend for extended periods of time.
- Must be able to work overnights, weekends, holidays, and other shifts as necessary.
- Must be able to lift, carry, pull, move, and transport items up to an average of 50 pounds within reasonable distance to/from cars and rooms.
- Must be able to work in all weather conditions.
- Must be able to get in/step into and out of larger vehicles.
Note: This job description is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North America’s largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes®, DC Comics® and PEANUTS®.
What's in it for you?
- Free Food for Memorial Day, Fourth of July and Labor Day
- Exclusive Rides parties for all employees.
- Scholarship Opportunities
- Professional Development
- Complimentary tickets
- In-Park discounts and more!
Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.
