What are the responsibilities and job description for the Customer Service Rep position at SixAxis LLC?
Description
Description :
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations / report preparation as needed. Works on-site at our Sumter, SC office.
Key Responsibilities :
- Administrative Tasks for managing assigned Sales Mgr. accounts
- Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating / releasing for fabrication, etc. in all systems
- Field Issue / Returned Product : processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources
- Customer Information : assists in the entering of information for customers, distributors and updates information as necessary
- Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
- Receive / send all customer drawings, maintain due dates current in system
- High level product and process knowledge to answer internal / external customer queries
- Other responsibilities as assigned or required
Requirements
Skills and Experience Required :
