What are the responsibilities and job description for the Regional Quality Manager (Central) position at SIXT USA?
Job Description
Regional Quality Manager
Are you ready to take the wheel and drive success? As a full-time Regional Quality Manager at SIXT, you’ll be at the heart of our dynamic operations, ensuring every detail aligns for a seamless process. If you’re a pro at juggling tasks, thrive in fast-paced environments, and love turning challenges into wins, this is the role for you. Apply now!
The Regional Quality Manager’s primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and external standards. The position is based in Denver or Dallas and requires frequent travel within the defined region, including branch days at our Central region airports.
YOUR ROLE AT SIXT
- You drive a customer-centric culture in your assigned region and ensure customer expectations are not only met but exceeded.
- You analyze operational and customer service data to identify trends, root causes, and opportunities for improvement.
- You prepare and deliver clear, actionable insights and recommendations to supervisors and senior management through detailed reports and presentations.
- You perform regular on-site branch visits to check for compliance in defined region.
- You create and develop of quality relevant processes and lead quality relevant projects.
YOUR SKILLS MATTER
WHAT WE OFFER
Additional Information
About the department :
Global operations development is the central interface between the global SIXT station network and the SIXT campus in Pullach near Munich. The team's aim is to inspire customers by continuously identifying potential improvements and sustainably increasing efficiency of the rental process. Optimisation potential in the station network is identified through targeted analysis, benchmarking, and best practice exchanges, and implemented in cross-departmental and international projects. In addition to the planning, execution and implementation, there are regularly reviews to check the implementation and application of the measures through targeted control of the results.
About us :
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
