What are the responsibilities and job description for the Customer Experience Specialist position at SIXT?
Company Description
Job Description
As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.
YOUR ROLE AT SIXT
- You respond to all inbound contacts within established service levels, ensuring a premium customer experience
- You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
- You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
- You partner with global departments to address customer requests and deliver the most effective solutions
- You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
- You consistently meet or exceed performance and quality standards in customer interactions
YOUR SKILLS MATTER
- Education You have a High School diploma or equivalent; Associate degree preferred
- Experience You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalation
- Technical Proficiency You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality service
- Soft Skills You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectively
- Commitment to Excellence You are success-oriented and willing to take on multiple tasks
WHAT WE OFFER
- Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
- Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
- Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement
Additional Information
About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
