What are the responsibilities and job description for the Customer Experience Specialist position at SIXT?
Company Description
Job Description
As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.
YOUR ROLE AT SIXT
- You will respond to all inbound contacts within established service levels, ensuring a premium customer experience
- You will assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
- You will utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
- You will partner with global departments to address customer requests and deliver the most effective solutions
- You will offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
- You will consistently meet or exceed performance and quality standards in customer interactions
YOUR SKILLS MATTER
• High school diploma or equivalent required; Associate degree preferred
• 2-3 years of customer service experience, focusing on problem resolution and de-escalation
• Strong verbal and written communication skills with a professional demeanor
• Ability to handle high call volumes while maintaining quality service
• Excellent organizational, multitasking, and time management skills
• Proficient in Microsoft Office applications, CRM tools, and general computer navigation
WHAT WE OFFER
- Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
- Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
- Bonus Plan Participate in a bonus plan based on your position
- Work Equipment Receive a laptop, and possibly a phone, depending on your role
- Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Additional Information
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
