What are the responsibilities and job description for the Senior Customer Service Manager position at SIXT?
SIXT is looking for a dynamic and experienced Senior Customer Service Manager to lead our call center operations. In this role you will drive customer satisfaction optimize service efficiency and ensure a premium experience that aligns with SIXTs commitment to excellence. You will oversee daily operations develop highperforming teams and collaborate with global partners to resolve customer concerns effectively. If you are a resultsdriven leader with a passion for delivering exceptional service we want to hear from you!
YOUR ROLE AT SIXT
- Oversee daily call center operations ensuring optimal staffing workflow efficiency and service quality
- Recruit train and develop a highperforming team focused on delivering premium customer service
- Partner with domestic and international teams to resolve complex customer issues effectively
- Handle escalated customer inquiries ensuring prompt and satisfactory resolutions
- Implement strategies to enhance call center performance response times and customer satisfaction
- Maintain service excellence by aligning customer interactions with brand standards and continuous improvement initiatives
YOUR SKILLS MATTER
WHAT WE OFFER
Additional Information :
About the department :
Listening to our customers nothing is more important to us. We are always available if there are questions requests or problems. Whether by phone email online chat or social media whether in German or English : we are only satisfied when our customers are satisfied.
About us :
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!
Remote Work : Employment Type :
Fulltime
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Department / Functional Area : Customer Service
Vacancy : 1
