Member Services Representative

Job Overview
We are seeking an innovative and detailed-oriented professional to fill the role of Customer Service Representative. The ideal candidate will have an intimate understanding of best practices in banking, member service, enjoy working in an office environment and strive to exceed expectations of our members at every opportunity.

Responsibilities

• Provides account services to members by receiving deposits and loan payments, cashing checks.
• Answers questions in person or on telephone and refers members to other services as necessary.
• Reconciles cash drawer by proving cash transactions and ensuring drawer is in balance.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to vault.
• Complies with credit union operations and security procedures by participating in all dual-control functions.
• Maintains member confidence and protects credit union operations by keeping information confidential.
• Responsible for all aspects of the account opening process, including all required documentation has been received.
• Responsible for the maintenance and servicing of existing accounts ensuring all contact information is up-to-date.
• Identify the needs of new and existing customers and offer appropriate services to assist the Credit Union in deposit growth, business relationship growth, and consumer relationship growth.
• Answer questions and customer concerns regarding checking and savings accounts.
• Resolves client complaints and error resolution in a timely manner.
• Exhibits excellent time management skills.
• Input consumer and mortgage loan information into loan system for processing purposes.
• Collect financial and other pertinent data for submission to underwriting and loan processing department.
• Maintain working knowledge of electronic banking products, including internet/mobile services, cash management and electronic payment solutions.
• Perform some clerical duties.

Job Type: Full-time

Pay: $14.56 - $16.80 per hour

Expected hours: 40.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Banking: 3 years (Preferred)

Ability to Commute:

• Birmingham, AL 35211 (Required)

Ability to Relocate:

• Birmingham, AL 35211: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17