What are the responsibilities and job description for the Field Application Engineer, DRAM position at SK hynix America?
Title: Field Application Engineer, DRAM
Location: San Jose, CA
Work Model: On-Site
About SK hynix America
At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape.
We're looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.
Responsibilities:
- Identify customer's current and future product and technology needs and provide solutions(DDR5~/CXL/Future Memory)
- Provide the product roadmap and manage the product life cycle
- Clarify customer's technical and product requirements and feedback to HQ
- Provide technical specifications and notes according to the customer's needs
- Provide a sample for qualifications to have the design wins
- First technical point of contact for customers and manage the new product qualifications
- Manage the PCN, and ECN, and provide customers with all the technical documents.
- Work with HQ to generate the qualification plan and the sample plan.
- Work with customers and their CM to manage the qualification process in a timely manner.
- Responsible for customer's product quality management (FA Report/ Customer Field data/JEDEC)
- Liaison with customer quality engineers and HQ QA team to drive quality improvement.
- Manage RMA and Failure Analysis process from customer’s manufacturing line or Field.
- Manage the environmental document process (FMD, RoHs, Reach..etc)
- Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
- Regular meetings with customers to review ongoing project (Enabling/Quality)
- Engage with the customer's design engineer and project manager to provide technical and product supports
- Support customers with all pre-sales/post-sales requirements.
Requirements:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- 3 years of experience in a technical support or engineering role, with specific experience in DRAM technology and applications.
- Strong understanding of DRAM architecture, operation, and integration. Proficiency with memory testing tools and software
- Demonstrated ability to diagnose and resolve technical issues efficiently, with strong analytical and problem-solving skills
- Proven track record of managing customer relationships and delivering high-quality customer service.
- Bilingual in English and Korean is preferred.
Total Rewards
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 - $150,000. Pay within this range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Our benefits include:
- Top Tier health insurance at no employee cost
- Paid day offs: PTO Company Holidays Happy Fridays
- Paid Parental Leave Program
- 401k Matching
- Educational reimbursement up to $10,000 per year
- Donation Matching and volunteering opportunities
- Corporate discount programs
- Free Breakfast/Lunch/Dinner provided to employees
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Salary : $100,000 - $150,000
