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Creative Agency Account Manager

Sköna
Santa Rosa, CA Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/12/2025

Skona is looking for a passionate and skilled Account Manager to ensure that our B2B tech clients receive top-notch service and results on time. We're after an organized self-starter who thrives in a collaborative environment, has a love for design, and enjoys fostering strong client relationships.

As our new Account Manager, you will closely collaborate with our Account Directors and Supervisors to deliver impactful work for our clients. Previous experience in an account role within an Advertising Agency is essential. Familiarity with B2B tech is highly preferred.

In this role, you will need to grasp and convey traditional and digital marketing concepts and provide valuable feedback to the creative team. The ideal candidate will demonstrate experience in managing budgets, ensuring account profitability, and cultivating excellent client / agency relations.

About Our Culture

We're a dynamic B2B creative agency that operates out of San Francisco and Stockholm. Our primary focus is the high-tech sector, providing a wide array of creative services including digital marketing, website development, marketing strategy, brand development, event marketing, outdoor advertising, and more. We pride ourselves on being a close-knit team who enjoy what we do. We aim for excellence without taking ourselves too seriously, prioritizing collaboration and creativity.

Job Responsibilities

  • Assist the Account Supervisor / Director with client accounts.
  • Act as the main point of contact for small to mid-level projects; proactively identify and resolve issues, escalating to the Account Director as needed.
  • Facilitate client and internal meetings with clear objectives and outcomes; document notes and action items.
  • Oversee the development of multiple projects from inception to completion, ensuring on-time and within-budget delivery. Keep clients and internal teams informed on project status.
  • Utilize Wrike for project organization and documentation.
  • Create actionable creative briefs and offer valuable creative feedback that aligns with campaign goals; synthesize and validate client feedback before passing it to the creative team.
  • Identify opportunities for additional work with clients and coordinate with relevant team members to pitch new ideas.
  • Manage project and team resources.

Skills and Qualifications

  • A minimum of 3 years of experience in a similar role.
  • At least 2 years of experience working within an agency setting.
  • Bachelor's Degree in Marketing, Communications, or a related field.
  • Strong project management skills - highly organized, capable of multitasking, and can perform under pressure while meeting deadlines.
  • Excellent communication abilities - confident public speaker with exceptional writing skills.
  • Client-focused with excellent relationship-building skills; recognized for your facilitation and problem-resolution capabilities.
  • Proactively seeks solutions and is able to address both small and complex challenges.
  • Team-oriented with a collaborative spirit; always willing to assist team members.
  • A genuine interest in design and a belief in the power of creativity to drive business success.
  • Enthusiastically takes on new responsibilities to support team growth.
  • Signs You Share Our Company Values

  • You are a creative problem-solver with an entrepreneurial mindset.
  • You possess a curious and inquisitive spirit.
  • You are a pleasure to collaborate with and have outstanding interpersonal skills.
  • You have a passion for design and use creativity to enhance brands and drive results.
  • You thrive in a small, flat organization where everyone's opinions are valued.
  • You embrace new ideas and approaches, thinking outside the box.
  • Benefits

  • Salary based on experience.
  • 401(k) plan and paid federal holidays.
  • Comprehensive medical / dental / vision benefits tailored for you.
  • Generous vacation policy.
  • Commuter benefits.
  • Weekly team lunches and snacks are provided.
  • Sköna is an equal opportunity employer and encourages applicants from diverse backgrounds and experiences. We do not discriminate based on race, color, religion, sex (including pregnancy), gender, national origin, age, disability, veteran status, marital status, sexual orientation, or any other basis prohibited by law.

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