Customer Service Representative - Utility

Our goal is to attract, motivate, and retain committed, hard-working, creative and thoughtful employees who will support the Mission, Vision and Values of Skagit PUD, who work hard to exceed the expectations of our community, not only in the supply of necessary services but in building a better place for all of us to live and work.

We are an equal opportunity employer and do not discriminate on the basis of sex, race, creed, color, national origin, religion, age, marital status, sexual orientation, veteran's status, disability, or any other protected characteristic under federal, state or local law. The PUD is committed to providing a workplace where people are treated with dignity, decency, respect, and professionalism.

The Public Utility District No. 1 of Skagit County ("PUD") is seeking a Customer Service Representative. Reporting to the Customer Service Supervisor, this position provides direct customer service to the PUD's walk-in and phone customers, responding to a variety of customer account inquiries, and providing cashiering and reception services. Core job responsibilities will include:

Customer Service and Cashiering: Process customer payments and internal cash transactions; front office reception and switchboard service; resolve customer issues including follow-up and resolution confirmation; set up new services. This position also prepares service orders for new services, disconnections and consumption checks.

The Customer Service Representative will need to balance and reconcile their daily cash drawer as well as balance credit card transactions from multiple systems.

Clerical: General data processing, filing, shredding, and mail handling. Manage a large number of incoming phone calls and email transactions.

This is a very fast-paced environment with many things happening at once. The right candidate will be able to focus on their task while multiple things are going on around them.

Qualifications and Requirements:

• High School diploma or GED
• Experience in an office or customer service setting that provides the needed knowledge, skills, and abilities for this position. Experience in utility customer service is strongly preferred.
• Able to mediate and facilitate resolution of customer concerns and issues in a compassionate manner.
• Accurate and efficient data entry skills.
• Bookkeeping knowledge to allow accurate posting and end of day reconciliations.
• Prompt and regular attendance is mandatory
• Valid driver's license is required.
• Windows software experience required, and accounting/utility billing system experience is strongly preferred.
• Excellent communication skills in English, both verbally and in writing.
• Being bilingual in Spanish is a plus.
• Ability to establish and maintain cooperative and effective working relationships.

Compensation: this is a Union-represented position and is subject to the most current Collective Bargaining Agreement. The full pay range for Customer Service Representative is $29.16 to $39.22 per hour. The anticiapted hiring pay range will be $29.16 to $32.20 depending on experience and qualifications.

Benefits Package: Skagit PUD offers a complete benefits package, including medical, dental and vision at no cost to employees or their dependents; life and disability coverage; PERS pension; deferred compensation options; generous paid time off; holidays and more. Benefits are equivalent to over 60% in additional compensation.

Go to www.skagitpud.org or apply online.

(only online applications will be accepted)

Application review will begin February 12, 2025 and priority consideration will be given to complete application packets received by the end of business February 11th. This position will remain open until filled.

The online application packet must include:

• Completed (full) online application
• Cover letter
• Updated resume
• Three professional references, including name, title and contact information.

Applications without all of the required information will not be considered.

The successful candidate must provide documentation of lawful authorization to work in the U.S.