What are the responsibilities and job description for the Application Support Engineer position at Skai?
Are you ready to elevate your career?
Skai offers an innovative platform equipped with a suite of data-driven tools for market intelligence, seamless media activation, testing, and evaluation. We empower product developers, insight teams, brand managers, and marketers with the insights needed to forecast trends, devise strategies, and launch omnichannel campaigns effectively. Join our dynamic and rapidly expanding team!
Our environment is fast-paced and entrepreneurial, ensuring we go above and beyond to achieve customer success!
The Support Engineer position is a prime role in the top tier of our global, multi-timezone Application Technical Support team.
Your daily responsibilities will include analyzing complex support tickets, which will demand both query and scripting skills, alongside direct customer interaction to resolve intricate platform issues and maintain production environments.
We seek passionate and energetic individuals who are eager to learn and grow.
Main Responsibilities :
- Develop in-depth expertise in Skai's products and systems for effective troubleshooting and resolution of functional issues.
- Collaborate with clients, account managers, and technical teams to address application-related challenges.
- Propose innovative workarounds and tailored solutions to meet client requirements.
- Take ownership of technical issues and liaise with our Development team for advanced problem resolution.
- Create automation tools and processes to enhance our support efforts.
- Document troubleshooting methodologies and resolution steps for future reference.
Qualifications :
Preferred Qualifications :
The annual salary range for this position is $80,000-$110,000, contingent on experience, skills, and internal equity. This role is also eligible for quarterly bonus compensation through Skai’s attractive incentive plans, details of which will be discussed during the recruitment process.
Equal Opportunity Employer
Skai, Inc. is committed to being an Equal Opportunity Employer. We believe that fostering a diverse, equitable, and inclusive workplace is essential. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ community. Discrimination based on race, religion, sex, national origin, ethnicity, age, disability, or any other protected status will not be tolerated.
Applicants with Disabilities
We are dedicated to making reasonable accommodations for qualified disabled applicants. Please inform us in writing of any special needs during the application process.
Skai is an E-Verify employer.
Salary : $80,000 - $110,000
