What are the responsibilities and job description for the Client Success Manager-Retail Media position at Skai?
Job Description - Retail CSM
The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ to drive improved campaign performance.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Duties and Responsibilities :
- Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs
- Continuously build expertise in the best practices of performance and app-centered marketing
- Be your client’s go-to person for all things Skai
- Onboard and train clients on how to manage their day-to-day activity on the Skai platform
- Manage frontline communication with our clients on a day-to-day basis
- Bring value to every client interaction by understanding their business and layering Skai as a pivotal partner
- Assist Client Success Directors in driving client retention, and identifying business growth opportunities
- Communicating regularly with the customer to evaluate satisfaction
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
Definition of Success :
Requirements :
The annual salary range for this position is $85,000-95,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Opportunity Employer
Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values . We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants With Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai is an E-Verify employer.
Salary : $85,000 - $95,000
