What are the responsibilities and job description for the Service Advisor position at Skander Tire & Auto Service?
Job Description
Job Description
Benefits :
Bonus based on performance
Employee discounts
Health insurance
Paid time off
Profit sharing
Training & development
Skander Tire & Auto Service, located in Evans City, PA, is a trusted and customer-centric tire and automotive repair shop. With a strong commitment to excellence and customer satisfaction, we have been serving the Western PA area since 1969. At Skander Tire, we prioritize professionalism, teamwork, and delivering exceptional service. Join our dedicated team and play a vital role in providing outstanding customer experiences for both tire and mechanical services.
Responsibilities :
Greet and assist customers in a friendly and professional manner.
Listen to customer concerns and accurately document their service needs.
Provide accurate estimates for tire and mechanical services, ensuring transparent pricing.
Schedule appointments and effectively manage the service bays and road service trucks to optimize workflow.
Communicate with technicians to relay customer instructions and ensure timely service completion.
Maintain regular communication with customers to provide updates on service progress.
Handle customer inquiries and concerns promptly and professionally.
Maintain accurate records of customer information, service history, and invoices.
Perform digital vehicle inspections to document and present upselling opportunities.
Qualifications :
High school diploma or equivalent; additional relevant education or certification is a plus.
Previous experience in a customer service role within the automotive industry is required.
Knowledge of tire and mechanical services to accurately assess customer needs.
Excellent communication and interpersonal skills to interact effectively with customers and technicians.
Strong organizational skills to manage appointments, service records, and customer inquiries.
Attention to detail to ensure accurate documentation and pricing estimates.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in computer systems for data entry and maintaining customer records.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service Advisor?
Sign up to receive alerts about other jobs on the Service Advisor career path by checking the boxes next to the positions that interest you.
