Manager - Fargo

Job Title: Roller Skating Rink Manager

Location: Fargo, ND

Job Summary: We are seeking an organized and motivated Roller Skating Rink Manager to oversee the day-to-day operations of our facility. The ideal candidate will ensure the smooth functioning of all aspects of the rink, including customer service, facility maintenance, equipment upkeep, and staff management. This position is crucial in creating a safe, fun, and welcoming environment for all patrons.

Key Responsibilities:

1. Day-to-Day Operations:

• Manage daily business operations, including opening and closing the rink.
• Oversee scheduling of events, skating sessions, and special activities.
• Ensure compliance with all health and safety regulations.
• Monitor cash handling procedures and maintain accurate financial records.

2. Facility and Equipment Maintenance:

• Conduct regular inspections of the rink, rental equipment, games, and other facilities to ensure they are in good condition and safe for use.
• Schedule and supervise or conduct routine maintenance, repairs, and cleaning tasks.

3. Customer Service:

• Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring patron satisfaction.
• Handle escalated customer issues with professionalism and poise.
• Implement and enforce rink policies to maintain a positive environment for all guests.

4. Staff Management:

• Recruit, hire, train, and supervise rink staff.
• Ensure adequate coverage during operating hours and events through monitoring the schedule and coverage needs.
• Conduct regular performance evaluations and provide feedback to team members.

5. Marketing and Community Engagement:

• Collaborate with the marketing team to promote and run events, specials, and programs.
• Build and maintain relationships with schools, community organizations, and local businesses to encourage group bookings and partnerships.

Qualifications:

• Proven experience in facility or operations management, preferably in a recreational or entertainment setting.
• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Knowledge of equipment maintenance and safety protocols.
• Ability to multitask and work in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications (e.g., scheduling software, Microsoft Office).

Physical Requirements:

• Ability to stand, walk, and move around the facility for extended periods.
• Capability to lift and carry equipment or supplies up to 50 lbs.
• Comfortable working in a loud and active environment.