What are the responsibilities and job description for the Director, Finance Systems Production Support position at Skechers?
As Skechers continues the path to $10B by 2026, the systems, processes, and people that drive our global Finance and Supply Chain are critical.
Director of Production Support
The Director of Production Support will play a crucial role in leading and optimizing Finance and Supply Chain processes and systems within the organization. We are seeking an experienced and highly skilled leader to ensure the stability, reliability, and optimal performance of our finance and supply chain systems.
The ideal candidate will have a strong background in finance, supply chain, technology, and leadership, with the ability to bridge the gap between technical and business needs by supporting and optimizing Oracle Cloud applications.
Essential Functions and Key Responsibilities:
- Oversee the day-to-day operations of the finance and supply chain systems production support team, ensuring high availability and performance of all applications and modules.
- Manage incident response and problem resolution processes, minimizing downtime and impact on business operations.
- Lead the problem identification and error resolution process, including tracking, troubleshooting, root cause analysis, and reporting defects.
- Establish and maintain service level agreements (SLAs) with internal stakeholders and external vendors.
- Develop and implement strategies to improve system reliability, scalability, and efficiency.
- Lead change management initiatives related to finance and supply chain systems, ensuring smooth implementations of additional functionality.
- Implement and maintain leading practices for service delivery processes to enhance efficiency and quality, and ensure data integrity in compliance with financial regulations.
People Management Responsibilities:
- Exceptional people leadership and managerial skills are required; strong servant-leadership philosophy preferred.
- Mentor and develop team members, fostering a culture of continuous improvement and technical excellence.
- Manage resource allocation and capacity planning to ensure optimal service delivery.
- Ability to lead, inspire, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met;
Knowledge and Skills Requirements:
- Demonstrated track record leading a successful service delivery function.
- In-depth knowledge and deep experience supporting Oracle Cloud Fusion ERP (Financials and Supply Chain modules) and Oracle EPM.
- Strong understanding of OIC to assist with integrations troubleshooting efforts.
- Exceptional leadership and people management skills.
- Excellent relationship building skills; able to build trust with stakeholders.
Minimum Qualifications:
- Bachelor's degree in Finance, Business, Computer Science, Information Systems, or related field; MBA or relevant advanced degree preferred.
- 10 years of experience in finance and supply chain systems management, with at least 5 years in a leadership role.
- Extensive knowledge of how to support ERP, EPM and Supply Chain systems, preferably Oracle Fusion Cloud.
