What are the responsibilities and job description for the Insurance Customer Service Representative position at Skeeter’s Body Shop?
Skeeter’s Body Shop is seeking a detail-oriented and customer-focused Insurance Customer Service Representative to join our team in Garden City, KS. In this role, you will serve as a vital link between our customers, insurance providers, and internal repair teams. You will assist clients with insurance claims, ensure accurate processing of documentation, and provide exceptional service throughout the repair process.
If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering top-notch customer service, this position is perfect for you!
Responsibilities
- Serve as the primary point of contact for customers regarding insurance claims and repair processes.
- Assist customers with filing insurance claims, ensuring all necessary paperwork is completed and submitted accurately.
- Communicate with insurance providers to verify coverage, secure claim approvals, and resolve discrepancies.
- Provide estimates to insurance companies and follow up to confirm approvals.
- Schedule repair appointments and coordinate timelines between customers, insurers, and technicians.
- Maintain detailed records of customer interactions, claims, and repair progress.
- Educate customers on their insurance policies and the repair process to ensure transparency and understanding.
- Uphold Skeeter’s Body Shop’s commitment to quality and customer satisfaction by delivering professional, empathetic service.
Qualifications
Benefits
Competitive hourly wage : $24–$35 / hour (based on experience).
Salary : $24 - $35