What are the responsibilities and job description for the Front Desk Concierge position at Skeie's Jewelers?
We are looking for one or two individuals to help with enhancing our in store experience for our customers. Candidates should be highly motivated and very customer service oriented.
The Front Desk Concierge is a vital team member responsible for greeting customers and supporting sales personnel in matters related to clients. It is their job to monitor client satisfaction through follow-up for client retention and direct customers with problems or issues to the appropriate personnel. The counter associate also process payments, pack purchases, checks in repairs and appraisals, schedules appointments and keeps the front of the house clean and organized.
This position is the back up for responding to all messages received across email and social platforms.
Qualifications
· Excellent verbal, written, and interpersonal skills.
· Strong collaboration skills and a positive attitude.
· Strong organizational, multi-tasking, and prioritizing skills.
· Attention to detail and consistent accuracy with all data.
· Proven track record of trustworthiness and integrity.
· Accomplished critical thinking skills and outcome-oriented.
· Ability to follow processes and all firm’s policies.
· Able to consistently demonstrate a high degree of Emotional Intelligence (EI).
· Strong relevant computer skills including ability to operate database systems.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
Ability to Relocate:
- Eugene, OR 97401: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22