What are the responsibilities and job description for the Team Lead - Average Hourly Wage $27/hour with tip out position at Ski Butlers Holdings, LLC?
Job Title: Team Lead
Location: Telluride / Mountain Village, CO
Terms: Seasonal, full and part time roles available (FT minimum 32 hours/week)
Rate: $21/hour base wage, plus tips.
Requirements:
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!
About us:
Ski Butlers is the global leader in ski and snowboard rental delivery, servicing over 50 resorts in North America and Europe. Our mission is to make ski vacations convenient through team members who believe in pursuing their passion in the mountains. We have cultivated an extraordinary team culture through accountability and teamwork above all else.
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Primary Responsibilities:
Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Setting up the next shift for success
Secondary Responsibilities:
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and Issuing refunds
Location and Terms:
Seasonal work, Full time and Part time positions available:
Estimated Start Date for Team Leads is November 4th, 2024
FT minimum = 32 hours/week
$21.00 per hour base wage, plus tips and bonuses
Weekend and holiday work is expected
AM/PM shifts (hours are location specific)
Adjust hourly rate
Customer service/hospitality experience preferred
Perks and Benefits:
Free ski pass for FT employees (minimum 32 hours per week)
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Access to 645 industry discounted brands
Accrued sick time
401K benefit and match for ALL staff members over 21 years old
Location specific, customer service-based bonuses (4 total in-season)
Housing is a potential perk for full-time employees at Ski Butlers in Telluride. We have a master lease for a 4 bedroom unit in VCA from Nov 1st - May 1st. Housing is tied to your full time employment (a minimum of 32 hours per week) in good standing with us through the entirety of the season.
Salary : $21 - $27
