What are the responsibilities and job description for the Equipment Specialist position at SKi Butlers?
Ski Butlers is a leader in ski and snowboard rental delivery, servicing over 40 resorts in North America and Europe. Our team of professionals delivers exceptional service by tapping into our shared passion for the mountains and providing a customer experience unlike any other.
We are seeking a skilled Equipment Specialist to join our team. As an Equipment Specialist, you will interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support services, and picking up gear at the end of their rental period.
Your responsibilities will include:
- Completing scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements: Equipment, Support, and Order Fulfillment.
- Packing orders for future delivery.
- Setting up the next shift and future team members for success.
- Basic ski/snowboard tuning, waxing, and general equipment maintenance.
- Making/Answering customer phone calls with a positive and inviting tone of voice.
- Restocking delivery vehicles with extra equipment.
