Sales Support Specialist

Description

With a commitment to responding to Customer and Supplier needs, the Sales Support Specialist is H&W/Dayton’s foremost link between the Customer, Supplier and H&W/Dayton’s information resources and principal administrative support function for the sales effort.  Working alone and at times together with Sales, Customer Service, Suppliers, and other internal departments.  The Sales Support Specialist’s principal responsibility is doing whatever it takes to ensure that the Customers’ and Suppliers’ informational requirements are met in a timely manner to support the overall sales efforts.

Job Duties and Responsibilities

Sales Manager Support
•    Assists Sales Managers in sourcing information in Sage X3, Salesforce and outside sourcing through suppliers including pricing, availability, and documentation to support ongoing business development. 
•    Responsible for managing and maintaining sales manages customer pricing files including supporting pricing, rebates, contracted pricing.
•    Assists Sales Managers in the review of Customer activity such as ordering and usage patterns and troubleshooting margin errors.
•    Enters and updates new prospects, contacts, addresses, samples, and quotes in Salesforce and disseminates this to customers and suppliers. 
•    Bears joint responsibility with Sales Managers to distribute and expedite all inbound Customer, Vendor and Sales correspondence arriving by mail and e-mail.
•    Receives inbound customer and supplier calls for Sales Managers when not available.
•    Prepares special reports, Weekly, Monthly, Quarterly, and other periods as requested by the Sales Managers or key customers from Sage X3, Salesforce and Excel.
•    Responsible for gathering documentation and other required information from supplier to set up new products in Sage X3 
•    Assist Sales Manager in developing customer reports for visits such as sample, quote, history, and usage reports. 
•    Joint responsibility Sales Manager for setting up new customers, gathering required information from customers and providing to finance. 
•    Ability to fully execute product searches using enhanced search engines, LinkedIn, manufacture websites and word of mouth.

Customer Support 
•    At the direction of Sales prepare correspondence necessary including Pricing, Customer Quotes, Introduction Letters, Customer requests for contracts and supplier change notifications. 
•    Joint responsibility for customer bids in gathering supplier pricing information, freight rates and entering data on customer bid sites.
•    Responds to customer requests for product information, availability, alternate sources, and general product information as directed by Sales.
•    Responds to sample requests and provides the necessary follow up for expeditious service.
•    At times assumes a supporting role to the Account Manager function with regards to pricing, shipping, and any other pertinent order information.
•    Manage contract balances and communicate to the Customer status and requirement to meet contract.
•    Work with the Documents team in responding to requests by customers.

Support to Staff & Other Departments
•    Responsible for disseminating special pricing information to Sales & Customer Service, including the timely maintenance of Customer revs.
•    Acts as liaison between Sales Managers, Customer, Suppliers, and internal contacts.
•    Assist Accounts Payable with payment contact information.
•    Assist Sales Manager with customer project follow-ups.
•    Lead and coordinate small customer projects.

Training & Development
•    Participates in supplier training during sales meetings as needed.  
•    Attends trade shows when requested to do so.
•    Required to complete IT security training.  
•    Other training as assigned. 

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
 

Qualifications

Education/Experience

• Minimum of associate’s degree required; Bachelor’s degree preferred.
• Minimum of 1 year H&W Account Management experience.

Licenses/Credentials/Certifications

• N/A

Specialized Knowledge/Skills/Abilities 

• Calm, organized, patient, diplomatic, and confident demeanor in working with staff and customers.
• Proficient attention to detail and accuracy in all work
• Demonstrated ability to manage and prioritize multiple tasks at one time and work independently.
• Ability to communicate both verbally and in professional writing to internal and external customers.
• Proficient in Microsoft Office applications: Word, Outlook, and Excel. Must have a high level of Excel skills and be able to create spreadsheets, use formulas and visual appeal.  This includes a high level of mathematical skills.
• Ability to work collaboratively with colleagues, vendors, and customers.

WORKING CONDITIONS:

Working Hours/Environment

• Office hours are 40 per week – Monday – Friday, 8:00 –5:00; may require additional hours periodically, including evening and weekends depending on business needs.
• Work typically performed in an indoor office setting.

Tools and Equipment Used

• Personal computer, copier, fax/scanner, phone, and other typical office equipment

Travel

• Minimal – less than 5% of the time

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long period of time.
• Ability to work at a computer terminal for extended periods of time.
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and listen to employees/clients via phone or in person.
• Body motor skills sufficient to enable incumbent to move around the office environment.

This job description does not constitute a written or implied contract of employment.  This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.