HCM Client Relationship Manager

Position Summary

The HCM Client Relationship Manager is responsible for building and nurturing relationships with vendor and market partners to identify opportunities for collaboration and drive sales of the organizations services. This role combines business development, relationship management, and sales expertise to expand the organization's client base and revenue streams through strategic partnerships.

Key Responsibilities

• Partner Relationship Development: Establish and maintain strong, mutually beneficial relationships with HCM vendors, market partners, and industry stakeholders.
• Sales Strategy Execution: Leverage partner networks to identify opportunities for promoting and selling the organizations services, achieving or exceeding sales targets.
• Market Insights & Opportunities: Stay informed on market trends, competitive offerings, and client needs to tailor services and strengthen value propositions.
• Collaboration & Networking: Act as a liaison between the organization and partners, facilitating introductions, partnerships, and collaborative opportunities.
• Lead Generation: Develop and manage a pipeline of potential clients through vendor and partner referrals.
• Proposal Development: Prepare and deliver presentations, proposals, and customized solutions to prospective clients.
• Customer Satisfaction: Ensure a high level of partner and client satisfaction by providing regular updates, addressing concerns, and ensuring smooth onboarding processes.
• Reporting & Metrics: Track partnership activities, sales metrics, and client acquisition data to evaluate and report on performance against goals.

Skills & Competencies

• Relationship Building: Proven ability to establish and maintain strong partnerships with external stakeholders and vendors.
• Sales Acumen: Expertise in identifying sales opportunities, presenting value propositions, and closing deals in a competitive market.
• Industry Knowledge: Strong understanding of HCM systems, services, and market trends to effectively position the organizations offerings.
• Communication Skills: Exceptional verbal and written communication skills, including the ability to present ideas clearly and persuasively.
• Problem-Solving: Creative and strategic problem-solving skills to overcome challenges and achieve business objectives.
• Collaboration: Ability to work effectively across teams and with external partners to deliver seamless client experiences.
• Time Management: Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.

Qualifications

• Bachelors degree in Business Administration, Sales, Marketing, or a related field (preferred).
• Minimum of 3-5 years of experience in sales, client relationship management, or business development, preferably in the HCM or technology space.
• Demonstrated success in building partnerships and driving revenue growth.
• Familiarity with HCM platforms and services is highly desirable.
• Proficiency in CRM tools and other sales technology.