What are the responsibilities and job description for the Residential Plumbing Service Manager position at Skillforce?
Currently hiring for a Residential Plumbing Service Manager in Silver Spring, MD. Pay is $80,000 - $85,000 with bonus and commission. The Plumbing Service Manager will be responsible for overseeing all plumbing service operations, ensuring efficient workflow, and providing outstanding service to our customers. This role involves managing a team of plumbers, coordinating projects, and fostering a culture of safety, professionalism, and quality.
Residential Plumbing Service Manager Responsibilities:
- Team Leadership: Supervise, mentor, and support a team of plumbers and technicians, fostering an environment of continuous improvement and professional development
- Customer Service: Ensure exceptional service delivery by addressing customer inquiries, concerns, and complaints promptly and effectively
- Operational Management: Oversee daily operations of the plumbing service department, managing schedules, dispatching technicians, and monitoring service calls to ensure timely and efficient service
- Quality Assurance: Conduct regular assessments of service quality and provide feedback and training to staff to ensure high standards are maintained
- Budget Management: Develop and manage departmental budgets, monitor expenses, and implement cost-saving measures without sacrificing service quality
- Project Coordination: Plan and coordinate plumbing projects, ensuring they are completed on time, within scope, and in compliance with safety regulations and industry standards
- Performance Metrics: Track and analyze key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency
- Training and Development: Organize training programs for staff to enhance skills in plumbing techniques, customer service, and safety protocols
- Compliance and Safety: Ensure the team adheres to all safety regulations, industry standards, and company policies. Conduct regular safety meetings and training sessions
- Sales and Growth: Collaborate with sales and marketing teams to identify opportunities for business development and promotion of plumbing services
Residential Plumbing Service Manager Qualifications:
- 5 years plumbing service manager experience
- Ability to pass a background and MVR check
- Master Plumbing Licensed preferred
- Valid Driver's License
Benefits:
- Weekly pay
- Referral program
- Paid time off and Holiday pay
- Medical, dental, vision insurance
- 401k
Salary : $80,000 - $85,000
