Demo

Senior Lab IT Support Specialist

Skills Alliance
Burlington, VT Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/23/2025

Our client group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000’s of our clients researchers to create, scale, and run a wide range of technology solutions. We believe that a diverse and inclusive community is essential to achieving our mission. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm!

Our client’s IT provides support for more than 1,200 lab instruments, desktops and laptops across our client’s several buildings and direct interaction with the labs to improve their processes.

The Senior Lab IT Support Specialist role is a contact for all Lab Research IT related incidents. Requests range from new computer setups, onboarding new labs, and coordinating and troubleshooting with instrument vendors to bring equipment online.

The individual will work closely with various other groups within the IT department, including : Service Desk, Systems Administration, and the Networking groups to provide solutions to labs.

Principal Duties and Responsibilities (Essential Functions)

  • Main point of escalation of IT incidents within the BITS LabOps team with the ability to triage incoming issues and provide suggestions on prioritization based on BITS LabOps team goals
  • Point of contact for lab managers, BITS and Lab Instrument Vendors for collaboration, coordination, and solution-oriented meetings
  • Properly troubleshooting / escalation of tickets based on own general knowledge and understanding of IT disciplines
  • Critically intake, analyze, and process information provided throughout the work day(s)
  • Problem solve the root of the issues brought about by users (closing tickets are the bare minimum)
  • Strong communication skills to help bridge the gap between scientists, IT, and administration
  • Lead recurring meetings with lab managers / Lab Operations team
  • Asset management and inventory upkeep
  • Hardware repair proficiency
  • Software troubleshooting proficiency
  • Imaging, configuring, and deploying hardware and lab instruments
  • Writing, searching, and following technical documentation
  • This is an on-site position, 40-hour work week.

Minimum Qualifications

  • 3 years of collective IT experience, with 2 years of Tier 2 / Tier 3 roles OR minimum 1 year of VIP (C-suite executives) escalation experience
  • Previous customer experience-centric / hospitality experience roles
  • Comfortability with break / fix on a variety of devices
  • Strong understanding on the importance of data storage and management
  • Basic scripting knowledge / experience
  • ITSM ticketing service experience (ex. ServiceNow, Jira)
  • Navigate Active Directory and troubleshoot
  • Domain vs local accounts
  • Create OUs
  • Group Policies
  • Binding equipment to domains
  • Ability to SSH into a Linux system and troubleshoot :
  • Permissions
  • Network connectivity
  • Imaging and deployment
  • Sudo
  • Troubleshooting within Windows XP-11 OS, especially with the following :

  • Command prompt
  • Local User Management
  • Software Services
  • Event Logs
  • Microsoft Configuration Management
  • Powershell
  • Registry Editor
  • Task Scheduler
  • Permissions
  • Imaging and deployment
  • Network connectivity
  • Writing, searching, and following technical documentation
  • Asset management and inventory upkeep
  • Desired Qualifications

  • CompTIA A , Net Certifications
  • ServiceNow ticketing experience
  • Experience working in Agile / Kanban framework
  • Experience with any of the following lab systems : (Thermofisher, Illumina, 10x, Leica, Hamilton, Bruker, Mass Spectrometers)
  • Strong work history with Researchers, Scientists, PIs, Lab Managers, etc.
  • Familiarity and experience following EHS / PPE guidelines
  • Previous working experience in a lab / scientific research environment
  • Familiarity with ELNs, Clinical Trials processes, Jupyter Notebooks, Terra, Graphpad Prism
  • Intrapersonal skills must be a strength of the candidate
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Senior Lab IT Support Specialist?

    Sign up to receive alerts about other jobs on the Senior Lab IT Support Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $79,882 - $99,769
    Income Estimation: 
    $105,207 - $132,120
    Income Estimation: 
    $94,567 - $126,847
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Skills Alliance

    Skills Alliance
    Hired Organization Address Cambridge, MA Full Time
    Summary As you step into this role, you will bring your expertise to further build and solidify the foundations that hav...
    Skills Alliance
    Hired Organization Address Jersey, NJ Full Time
    Job Title: Senior QARA Manager Location: New Jersey Job Type: Permanent (Full time) A pioneering startup in the medical ...
    Skills Alliance
    Hired Organization Address Morris, NJ Full Time
    Job Title : Service Quality Engineer Job Type : Permanent Location : Morristown, NJ A world-leading medical technology c...
    Skills Alliance
    Hired Organization Address Houston, TX Full Time
    Job Title : Systems Engineer I Job Type : Permanent Location : Houston, TX (onsite) A pioneering medical technology comp...

    Not the job you're looking for? Here are some other Senior Lab IT Support Specialist jobs in the Burlington, VT area that may be a better fit.

    Resident Support Specialist

    Benchmark Senior Living, Shelburne, VT

    IT Support Specialist

    Sugarbush Resort, Waitsfield, VT

    AI Assistant is available now!

    Feel free to start your new journey!