What are the responsibilities and job description for the Product Support Representative position at Skillset Group?
We are seeking a proactive and customer-focused Product Support Representative to join our Clothing Brand company. The ideal candidate takes initiative, thinks critically to resolve issues efficiently, and delivers exceptional customer service. This role requires strong problem-solving skills, attention to detail, and the ability to analyze and address customer concerns effectively.
Location: Orange, CA
Pay Range: $22 - $24/hr
Responsibilities
- Respond to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
- Diagnose and resolve product-related issues by guiding customers through troubleshooting steps.
- Take initiative in identifying potential problems and providing effective solutions.
- Document customer interactions, reported issues, and solutions in the support system.
- Collaborate with internal teams such as engineering, quality assurance, and sales to resolve complex product concerns.
- Assist customers with product setup, operation, and maintenance best practices.
- Provide feedback on common customer issues to help improve product design and user experience.
- Stay up to date on product specifications, updates, and new features.
- Educate customers on product functionality, best practices, and troubleshooting techniques.
- Process product returns, exchanges, or warranty claims as needed.
- Escalate unresolved technical issues to the appropriate department while ensuring follow-up with the customer.
Requirements
- High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
- 1-2 years of experience in customer service, technical support, or product troubleshooting.
- Strong problem-solving skills with the ability to critically analyze and address customer concerns.
- Takes initiative and works independently to resolve issues efficiently.
- Excellent verbal and written communication skills.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
Experience:
- customer service: 3 years (Preferred)
Ability to Commute:
- Orange, CA 92867 (Preferred)
Ability to Relocate:
- Orange, CA 92867: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $24
