Benefits :
If you want to know about the requirements for this role, read on for all the relevant information.
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
General Manager Job Description :
At KidStrong, we help parents build stronger, smarter, high-character kids. Our team of unicorns is an elite group of individuals with backgrounds in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. Here’s what it looks like working for KidStrong : KidStrong Video
Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our San Antonio region is rapidly growing, and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids, making an impact on their lives. Do you have what it takes to join the KidStrong Team?
We have an immediate need for a high-energy, hyper-organized, passionate General Manager. We will grow the San Antonio market to 3-5 centers total! This position is a Tuesday through Saturday role.
What we expect…
Ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.Provide leadership, daily sales, and member relations at the center.This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the General Manager must execute lead generation / marketing strategies to increase sales and engage in customer relations with members and parents.This leader must have a high-caliber approach to organization and be a self-motivator hungry to meet and beat goals.This is a salaried position with raises tied to performance, but this is NOT a typical 9-5 job.The General Manager must be flexible and adaptable to shift hours to ensure the center runs optimally, and leads and members are communicated with quickly.General Manager Responsibilities :
Provides excellent leadership and management to create a positive, successful environment for staff and clients.Properly manages and exceeds all KidStrong sales and operational budgets.Responsible for overseeing the sales process and systems.Works closely with the Head Coach of the center to ensure that the staff and center are looked after.Builds and maintains KidStrong class size through scheduling optimization.Models all center activities through self-involvement (leading by example).Communicate with coaches regarding all trials and specifics about prospective members.Timely response and follow-through with all KidStrong corporate / owner requests, and client and lead requests.Maintains and updates social media daily according to brand rules.Enforces KidStrong corporate policies, business practices, systems, and processes.Ensures that all front desk systems are followed, such as proper Member Check-In, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.Coaches a minimum of 4 KidStrong classes weekly according to center needs.Provides and maintains the highest level of customer service.Provides effective decision making regarding customer service issues.Responsible for ensuring that the facility is clean, maintained, and operationally sound (along with the Head Coach).Requirements :
Associate or Bachelor's degree in business, education, or related field.Minimum 2-3 years of management experience, including overseeing all aspects of company management.Minimum 2-3 years of previous sales experience.Must have the ability to work a flexible schedule, including a full Saturday, with specific hours dependent on the needs of the center.Be promotionally-oriented and have the ability to schedule trials through company-required vetting.Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls, and facilities maintenance.Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.Excellent verbal and written communication skills.Ambitious spirit with open, participative leadership style and drive for excellence.Strong work ethic, integrity, and professional demeanor.Practical work experience using Google Workspace products.Previous management experience with children and fitness industry strongly preferred.Experience :
Management : 2 years (Required)Leadership Development : 2 years (Required)Customer Service : 2 years (Required)Phone stamina - this position makes 20 hours of calls per week (~300 phone calls per week)Compensation :
44,000.00 - $48,000.00 per year
2 weeks PTO
Medical, Dental, and Vision Insurance
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Salary : $44,000 - $48,000
