What are the responsibilities and job description for the Call Center Representative position at SKIN AND CANCER INSTITUTE?
Join Our Team at Skin and Cancer Institute!
Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!
Why Join Us?
At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.
What You’ll Do:
- Handle incoming calls, maintaining a minimum of 75 calls daily
- Listen to and process after-hours voicemails
- Make outbound calls and respond to callback requests
- Confirm and/or reschedule, cancel patient appointments
- Follow office guidelines
- Offer the soonest available appointment
- Utilize TEAMS, tasking, and/or email to manage referrals, prescription refills, pre-authorizations, medical record requests, patient complaints, etc.
- Schedule appointments for all offices, including new patient appointments, follow-up appointments, cosmetic consultations, and cosmetic appointments (All surgeries including excisions & Mohs procedures, should be emailed or transferred to the appropriate office)
- Transfer pre-op calls to the designated representative for each location
- Transfer biopsy results calls to the designated representative for each location
- Submit medical records requests to the correct department (OFFICE or MEDICAL RECORDS)
- Position will report to the onsite supervisor and the call center manager
What We Offer:
- Competitive salary and benefits
- Health, dental, vision, and ancillary insurance options
- 401K retirement savings
- Paid time off
- Professional development opportunities
- Supportive and fair work environment
� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to careers@skinusa.com. We can't wait to meet you!
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