Assistant Office Manager

About Us:

Skin Deep Med Spa PLLC is a reputable and high-end spa dedicated to providing exceptional beauty and wellness services to our valued clients. We pride ourselves on delivering outstanding customer experiences and staying at the forefront of the latest trends and techniques in the beauty industry. We are currently seeking a full time highly motivated and experienced Assistant Office Manager to join our team and contribute to the continued success of our spa.

Company Mission statement:

Skin Deep Med Spa is a sanctuary where guests can relax, rejuvenate, and gain confidence through results-driven skincare and wellness. We provide chemical peels, microneedling, hydrafacials, luxurious facials, waxing, and massage services in a tranquil and welcoming environment.

Vision: To be the number one med spa that our community of Jackson, Michigan thinks of for a high-end experience and results driven treatments with skincare and wellness.

Core Values: Gratitude, honesty and integrity, standard of Excellence, loyalty, growth mindset, lead with kindness, positive team and family spirit, open and honest communication and enjoy your work and celebrate the small wins.

Responsibilities:

Team Leadership-Manage and lead a team of aestheticians, massage therapists and support staff. Provide guidance, training, and motivation to ensure high levels of productivity and customer satisfaction.

Client Relations-Build and maintain strong relationships with clients, ensuring exceptional customer service and satisfaction. Address client inquiries, concerns, and feedback in a professional and timely manner.

Client Resolution: Resolve conflicts among employees and clients professionally and tactfully.

Operational Excellence- Oversee daily spa operations, including employee scheduling, inventory management, and maintenance of spa equipment. Ensure that the spa is clean, organized, and well-maintained at all times.

Quality Control- Ensure that all services provided, and service providers meet the spa’s high-quality standards. Monitor staff performance and provide coaching and feedback as necessary. Conduct one-one performance meetings with staff. Create goals and incentives.

Budget Management-Manage the spa’s budget effectively, controlling expenses and maximizing profitability. Monitor financial reports, analyze trends, and implement corrective actions as needed.

Supervise Front Desk Operations: Monitor daily activities at the front desk, ensuring receptionists are providing excellent customer service, managing appointments efficiently, and maintaining a welcoming atmosphere for clients. Create weekly and monthly goals then follow up with performance meetings to get proper feedback from the front team.

Receptionist: Perform receptionists' duties and be proficient with the front desk operations. Regularly working at the front desk to ensure an effective client experience.

Compliance-Ensure compliance with local regulations, health and safety standards, and spa policies and procedures.

Training and Development-Stay updated on industry trends and advancements. Provide ongoing training and professional development opportunities for spa staff to enhance their skills and expertise.

Onboarding: Onboard and train new employees

Networking: Attending Networking events and trade shows

Marketing: Effective with marketing, creating emails , producing fresh and new ideas to bring in new clients.

Social Media: Proficiant with social media, capcut and talking on stories.

Qualifications:

-Proven experience as an office Manager or similar role in a fast-paced, high-end environment.

-Strong leadership and communication skills.

-Excellent customer service and interpersonal abilities.

-Knowledge of trends, techniques, and products keeping an eye out for potential changes in your market, but also spotting opportunities where your business can grow.

-Proficient in spa management software and basic computer applications.

-Business awareness and budget management skills.

-The ideal candidate will have a passion for the beauty industry, excellent leadership skills, problem solving skills and a proven track record in spa management.

Benefits:

-Competitive salary

-Ongoing training and career development opportunities.

-Employee discounts on spa services and products.

-Supportive and positive work environment.

-PTO

-Simple retirement plan and company match

-Continued Education allowance

Salary: Competitive, based on experience and qualifications

($19.25-$21 per hour)

How to Apply:

Interested candidate are invited to submit their resume and a cover letter detailing their relevant experience and skills to (Erin@skindeepspajackson.com). Please include “Office Manager Application” in the subject line. Applications will be accepted until (March 10, 2025). You can expect an email or call from us between 3-4 days of application submission.

Skin Deep Med Spa PLLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We thank all applicants for their interest in Skin Deep Med Spa PLLC, but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $19.25 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $19 - $21