Inside Sales Representative - PCA Skin and EltaMD

No Relocation Assistance Offered
# 158161 - Scottsdale, Arizona, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

Title: Inside Sales Representative

Location: Scottsdale, AZ

Department: Inside Sales

Reports To: Director of Inside Sales

Who We Are:

CP SkinHealth Group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, ProSkin Group is a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science.

We are seeking an outgoing, organized, and friendly Inside Sales Representative to join our team and provide top-notch service to our customers over the phone, via email, virtually and using written communications. This Inside Sales Representative will support eith the PCA Skin, or the EltaMD brand, here in our Scottsdale, AZ office. The Inside Sales Representative directly interacts with our customers to answer all questions, troubleshoot concerns, process orders, register for education and maintain our company’s high standard for service excellence. This individual will enjoy answering product questions, encouraging customer education and increasing product purchases. They will possess superb time management skills, with the natural ability for quick thinking and easily overcoming objections.

The success of the Inside Sales Representative hinges on:

• Offering helpful solutions and providing a superior customer experience

• Achieving sales goals and business objectives as directed

• Handle customer inquiries and complaints

• Document important customer information within C4C for future reference

• Maintain knowledge of company products and services

• Field all incoming calls, emails and respond in a timely manner

• High level of attention to detail and time management

• Actively seeking in-depth understanding of systems and policies

• Self-motivated with excellent verbal skills

• Developing a deep understanding of customers’ needs

• Ability to thrive in a team environment

• Demonstrating strong follow through

This will happen by ensuring you consistently focus on upholding CP Skin Health customer service standards by going above and beyond for every customer at all times. Clear and effective communication as well as a solid foundation of industry and product knowledge is integral to building and maintaining strong customer relationships.

A typical day may include:

• Answering inbound calls from licensed professionals

• Offering helpful solutions and providing a superior customer experience

• Troubleshooting customer concerns

• Increasing product knowledge for existing customers

• Making focused outbound calls pertaining to sales and education courses

• Answering product questions from clinicians that lead to compelling recommendations

• Accurately placing orders for professional customers

• Encouraging licensed professionals to take advantage of continued education

• Responding to inquiries from the orders@eltamd.com email distribution group

• Attending advanced training to learn about product updates and revised protocols

• Giving and receiving professional advice to remain connected to EltaMD products

WHAT WE'RE LOOKING FOR:

• Licensed esthetician REQUIRED, with 2 years of esthetician experience preferred

• 3 years of Inside Sales/Customer service experience

• Bilingual English/Spanish preferred

WHO YOU ARE:

• You are able to work well in a fast paced environment

• You can achieve sales goals and business objectives as directed

• Self-motivated with aptitude to work individually, as well as within a team

• Capable of communicating up, down and across levels in the organization.

• You have a high level of attention to detail.

• You possess excellent verbal and written communication skills.

• You have outstanding problem solving skills

• You are skilled in Google suite

• You have had experience with Five9 or a comparable call center phone system

Compensation and Benefits
Salary Range $17.50 - $17.50 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

• Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
• Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
• Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
• Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
• Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
• Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.

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