Cosmetic Coordinator

Location: Work from our two offices 15 minutes away from each other in Mission Viejo and Laguna Beach!

Job Summary: This position is a SALES-oriented role in our company. The Cosmetic Coordinator is primarily responsible for creating an environment that fosters personalized customer service, establishing a strong relationship and rapport with each patient, focusing on selling, driving leads to sell, and other sales-related functions, routinely follow up with potential patients as appropriate to encourage patients consideration of future services, scheduling and maximizing phone closure rates.

Responsibilities:

• Respond to inbound leads, patient calls and emails promptly; establish a strong relationship and rapport with each patient.
• Focused on selling, driving leads to sell, and other sales-related functions.
• Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patients consideration of future services.
• Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
• Ensure exemplary patient care and patient service is provided at all times.
• Ensure that new or updated patients forms are completed and signed.
• Ensure that all patient information is entered and updated into the computer promptly and accurately.
• Scheduling cosmetic consultations and appointments
• Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
• Assist with patient retention and obtaining new patients.
• Other Duties as assigned.

Education and Experience:

• One year of medical office experience in cosmetic dermatology preferred
• Previous sales experience REQUIRED.
• MUST be comfortable talking to patients on the phone and in-person.
• Experience managing high volume of leads in multiple stages of pipeline (warm, considering, cold, etc.)
• Proficient in Microsoft Office, Google Docs

Essential Skills and Abilities:

• Ability and willingness to function as part of a team. Good and proactive communication is key here.
• Ability to establish and maintain positive working relationships with providers.
• Ability to generate respect and trust from fellow employees and patients.
• Ability to show effective discretion and maintain confidentiality.
• Ability to work in a dynamic fast paced environment.
• Committed to executing exceptional customer service and satisfaction. We have generated over 400 5 star reviews in 4 years. We aim to make that 1,000 5 star reviews in the next 2 years.
• Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction.
• Excellent listening, oral and written communication skills.
• Must be comfortable with quoting and asking patients to proceed with procedures and treatments. MUST BE COMFORTABLE WITH ASKING FOR THE SALE!
• Must be proactive and resourceful.
• Strong administrative and time management skills.
• Demonstrates strong organizational and critical thinking skills.
• Tactful, mature and able to interact well with diverse personalities.
• Able to function independently.
• Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc.
• Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.

Benefits

• Base pay incentive pay (bonus/commission)
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company pension plan
• Paid time off holiday paid time off
• Employee discounts
• Staff events

Job Type: Full-time

Pay: $24.60 - $26.64 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)
• Beauty & cosmetics sales: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $25 - $27