Receptionist

Description

Position Summary:

In keeping with our organization’s goal of improving the lives of the Residents we serve; the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
• Locate personnel by using overhead paging system.
• Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.
• Reports suspicious behavior to the supervisor on duty.
• Responds to inquiries regarding job openings and distributes job applications to perspective employees.
• Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.
• Responsible for reporting all visitor and Resident concerns to the appropriate department head.
• Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.
• Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality.
• Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
• Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know” basis.
• Attend staff meetings and in-services as requested. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure (if applicable).
• Respond special requests made by guests, Residents and family members.
• Understands Infection Control and follows the Company’s Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace.
• Promotes and Protects Resident Rights by assisting Residents to make informed decisions, treating Residents with dignity and respect, protecting Residents’ personal belongings, reporting suspected abuse or neglect, avoiding the need for physical restraints in accordance with current professional standards, and supporting independent expression, choice and decision-making consistent with applicable laws and regulations.
• Perform other tasks as required.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Requirements

Education, Training, and Experience:

• High school diploma or equivalent.
• One year of experience in a customer service role or receptionist role preferred.

Continuing Education:

Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure.