Operations Supervisor

Join Our Team at GAT Sky Café – Austin-Bergstrom Airport!
Position: Operations Supervisor
GAT Sky Café is hiring reliable and motivated individuals to join our team at Austin-Bergstrom Airport as Operations Supervisors. In this role, you'll oversee team activities, communicate policies, and help create a safe and efficient work environment. You'll be working in a fast-paced setting, managing time-sensitive tasks, and maintaining a professional image.

Key Responsibilities:

• Supervise a team of Customer Service Representatives delivering services to airlines.
• Ensure on-time service, cleanliness, and high customer satisfaction.
• Manage team communications, safety checks, and compliance with procedures.
• Ensure compliance with uniform and personal protective equipment (PPE) policies

(safety shoes, uniform cleanliness, jewelry).

• Oversee uniforms and safety equipment policies.
• Supervise flight operations to meet safety and timeliness standards.
• Delegate tasks and manage staff schedules.
• Participate in the Safety Management System (SMS) and conduct pre-arrival and departure safety briefings.
• Ensure adherence to airline standard operating procedures.
• Oversee aircraft loading according to operational instructions and ensure necessary safety equipment is available.
• Ensure foreign object debris walks are completed as required.
• Manage manpower scheduling and rotations.
• Report aircraft issues to the flight crew.
• Submit SMS reports within 3 hours of any incident.
• Complete logs for catering, refrigeration, and containers.
• Coordinate catering, bond, and commissary needs for each flight, following all airline SOPs.
• Supervise job duties and ensure timely completion.
• Work as part of a team or independently with minimal supervision.
• Keep the Operations Manager informed of any operational changes.
• Adhere to all company policies and procedures.
• Participate in meetings, offering input and recommendations.
• Provide ongoing training and support for staff.
• Oversee aircraft turnaround activities.
• Ensure service delivery meets SLA standards, compliance, and safety requirements.
• Maintain the safety and security of all employees.
• Perform other duties as assigned.

Required Qualifications:

• 2-3 years of experience in Last Mile Logistics or related industries.Strong problem-solving and leadership skills.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office; experience with logistics software is a plus.
• Open availability, including weekends and holidays.
• Minimum 2 years of supervisory experience.
• Must be at least 18 years old.
• Valid driver’s license and a clean criminal record.
• Ability to obtain necessary airport security clearances.
• Must be able to lift, push, and pull up to 50 lbs regularly.
• Ability to work within tight time constraints.
• Flexibility to work nights, weekends, holidays, and varying schedules.
• Must successfully complete airline and corporate-specific training and recertification.

Core Skills:

• Ability to work efficiently both independently and as part of a team.
• Capable of thriving under pressure and meeting deadlines.
• Strong organizational, time management, and prioritization skills.
• High attention to detail.
• Confident, consistent, and decisive personality.
• Effective communication skills at all levels of the organization.
• Ability to interact with others professionally, tactfully, and diplomatically.
• Strong work ethic and commitment to excellence.

Job Details:

• Full-time, 8-hour shifts (with possible extended shifts).
• Benefits: 401(k), Health & Dental Insurance, Paid Time Off, Vision Insurance.

If you're passionate about working in a fast-paced environment and delivering quality service, we'd love to hear from you!