Director of Member Engagement

POSITION: Director of Member Engagement

REPORTS TO: CEO

CLASSIFICATION: Exempt. $30,000 per year plus commission.

Purpose: Effectively market and promote Partnership membership to do a minimum of two of the following: a) make us funds, b) make us friends, or (c) make us famous.

Organization Overview:
The Sky Islands Regional Partnership is a membership-driven organization representing businesses and communities throughout Southern Arizona. As a non-partisan entity, we focus on creating a positive business environment that fosters prosperity for our communities. We engage in a wide variety of issues, including local and state legislation, workforce development, economic expansion, and leadership initiatives.

Key Responsibilities:

· Membership Growth & Retention:

• Develop and implement a strategic membership sales plan to meet monthly and annual revenue targets.
• Design and execute member retention strategies in alignment with the Partnership’s strategic goals.
• Cultivate relationships with existing and potential members, ensuring a high level of engagement and satisfaction.
• Implement membership upgrade initiatives to achieve sales targets.
• Manage non-dues revenue strategies, including advertising sales.

· Collaboration & Communication:

• Work closely with staff and volunteers to facilitate seamless integration for new members.
• Collaborate with the Director of Community Engagement on event planning and member communications.
• Partner with the CEO to forecast membership renewals and revenue projections.
• Regularly interact with members through phone, email, and in-person meetings to promote membership benefits and engagement.

· Data Management & Reporting:

• Ensure accurate and timely updates to the CRM system, maintaining member records and tracking engagement activities.
• Monitor and report on membership retention metrics and suggest improvements.
• Oversee the renewal process, including invoicing, follow-up on overdue payments, and sending thank you cards to new members and renewals.

· Event & Sponsorship Coordination:

• Identify and capitalize on opportunities for sponsorships, event venues, and strategic partnerships.
• Actively participate in the planning and execution of Partnership programs and events.

Supportive Duties:

• Assist at the reception desk as needed.
• Provide project support to other team members as required.

Core Principles:

• Provide exceptional customer service to members and volunteers.
• Demonstrate professionalism in appearance, communication, and behavior.
• Contribute positively to the team and organization’s priorities.
• Maintain a collaborative and respectful work environment.
• Uphold confidentiality and integrity in all professional interactions.
• Maintain punctuality and meet deadlines for client meetings, reports, and sales goals.

Behavioral Competencies:

• Strong verbal and written communication skills, with the ability to present information clearly and persuasively.
• Build rapport and credibility through positive interactions with members, volunteers, and colleagues.
• Ability to develop creative solutions to challenges and present ideas in engaging ways.
• Demonstrate initiative and the ability to proactively advance the organization’s goals.
• Strong organizational skills to manage multiple projects while maintaining quality relationships.

Qualifications:

· Required:

• Associate’s degree or equivalent experience.
• Minimum of 3 years of successful sales management experience, with a focus on member retention.
• Excellent communication and presentation skills.
• Proficient in MS Office Suite and customer relationship management (CRM) software.
• Reliable transportation for travel within Southern Arizona.

· Preferred:

• Bachelor’s degree or equivalent experience.
• Experience with volunteer committees or in a membership-driven nonprofit environment.
• Familiarity with Chamber Nation or similar CRM software.

Physical Requirements:
The Director of Member Engagement must be able to effectively communicate with members and colleagues via phone, email, and in-person. The role requires the ability to present information to individuals and groups, as well as to hear, speak, and see clearly in order to engage with others.

Equal Opportunity Employer/ADA Statement:
Sky Islands Regional Partnership is an equal opportunity employer, committed to fostering an inclusive work environment. We provide reasonable accommodations to qualified employees with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation to perform the essential functions of the job, please contact the CEO to discuss your needs.

At-Will Employment Statement:

This position is "at-will" in accordance with Arizona state law. This means that either the employee or Sky Islands Regional Partnership may terminate the employment relationship at any time, with or without cause, and with or without notice, except as otherwise provided by law or in a written agreement.

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• Evenings as needed
• Weekends as needed

Experience:

• membership type sales: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Sierra Vista, AZ 85635 (Required)

Ability to Relocate:

• Sierra Vista, AZ 85635: Relocate before starting work (Required)

Work Location: In person

Salary : $30,000