What are the responsibilities and job description for the Service Delivery Manager position at Sky Mavis?
About Us
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $5.8 billion in revenue for 2023, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
As a Service Delivery Manager, you will lead the Service Delivery team, which includes sub-teams that focus on End User Support and Endpoint Management. You will be responsible for ensuring the efficient delivery of IT services to meet business needs while driving continuous improvement and maintaining high levels of customer satisfaction. This role requires exceptional leadership and communication skills, with a focus on enhancing service delivery methodologies, ensuring compliance with SLOs, and mentoring team members.
The Specifics of the Role
- Lead and mentor the End User Support and Endpoint Management teams, comprising 17 team members, while fostering a collaborative, high-performing work culture that emphasizes accountability, customer focus, continuous learning, and professional growth.
- Oversee IT service delivery for 3500 users and devices, ensuring SLO compliance and proactive incident resolution.
- Develop and execute strategies to optimize service delivery efficiency, leveraging automation and industry best practices, while monitoring and analyzing KPIs to identify areas for improvement.
- Build strong relationships with stakeholders to understand their needs and ensure exceptional service delivery.
- Drive incident and problem management processes to ensure timely resolution and root cause analysis.
- Manage the lifecycle of endpoint devices, ensuring compliance with security and operational standards.
- Collaborate with IT leadership to align service delivery and endpoint management with broader organizational strategies and initiatives.
- Develop and manage the service delivery budget, balancing cost efficiency with operational excellence.
- Stay updated on industry trends and emerging technologies to enhance service delivery practices.
Requirements
Some Things You Should Know
Why Clayco?
Benefits
Compensation
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