What are the responsibilities and job description for the VIP Visit Specialist position at Sky River Casino?
The VIP Visit Specialist is responsible for coordinating VIP guest visits by providing superior guest service via multiple modes of communication and ensuring player development support for Casino Host team.
- Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property.
- Manages requests from outside property partners.
- Works closely with Player Development, Host, Hospitality Services and National Marketing to execute requests for VIP players.
- Actively seeks new players through networking.
- Cultivates good customer relations to entice incremental trips to the casino from existing customers and supports Casino Host team in building the gaming worth of assigned player base.
- Speaks with qualified players in person or by phone to sell promotions and special events.
- Assists with off property functions such as sponsorships, local, regional and statewide events as determined by the Marketing department.
- Performs other tasks as assigned.
- High School diploma or equivalent experience
- 1 year experience in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred.
- Prior cash handling, marketing and sales experience preferred.
- Prior casino experience required.
- Proficient with Microsoft office Suite or related software.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Excellent phone etiquette and guest relations skills are also required.
Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Yes
Other Certifications? N/A
