Information Technology Support Specialist

Job Title: IT Field Support

Job Type & Location: 1 year contract extension – NC, USA – Onsite

Job Description:

• 2 – 5 years of IT Support experience
• Excellent communication Skills
• Be able to attend escalations for the team.
• Proactive floor walks on every site visit.
• Publish Floor Walk report with incident and service request details.
• Assist users in logging incidents and requests.
• Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the report.
• Ability to manage VIP’s whenever required.
• Installs, fully configures, and supports a range of operating systems and applications.
• Answers customers’ questions and resolves problems regarding the supported suite of applications.
• Assists in resolving various connectivity issues onsite.
• Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
• Must have experience in troubleshooting Video Conferencing units.
• Expertise in troubleshooting desktop issues.
• Manage Comms Room.
• Telephony and Network port patching
• Ability to troubleshoot complex desktop issues.
• Provides hands and feet support for network, servers related faults.
• Provide support to IT related issues for medical devices and equipment.
• Printer support and troubleshooting.
• Should be able to provide support for Client Specific application troubleshooting.
• Vendor Coordination and Logging calls with Vendor.
• Ability to manage new starter requests and induction.
• Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on site on monthly basis.
• Proactively do a check on user assets and comms room assets and ensure Asset Management tool is up to date.
• Manage the queue and resolve the tickets within SLA.