What are the responsibilities and job description for the IT Desktop Support position at Sky Systems, Inc. (SkySys)?
Job Details
Job Title: IT Desktop Support Administrator
Job Location: Cary City, NC
Type: 2 days onsite | 8 hours/week (Hours can be increased in the future according to the workload)
Job Overview:
We are seeking a dedicated and technically proficient IT/Desktop Support Administrator to join our team in Cary, NC. This role involves providing hands-on and remote support to end-users, resolving hardware and software issues, and ensuring seamless IT operations across our office, laboratory, and distribution center.
Key Responsibilities:
- Deliver on-site and remote technical support to end-users, ensuring high levels of customer satisfaction.
- Troubleshoot and resolve hardware and software issues on various devices, including computers, mobile devices, and printers.
- Configure, install and update operating systems, software, and applications as needed.
- Monitor and respond to support calls, emails, and messages, addressing user issues promptly.
- Ensure timely incident resolution and service request management in alignment with SLAs.
- Perform onboarding tasks for new users, ensuring smooth technology access and orientation.
- Manage IT assets effectively, ensuring inventory and tracking accuracy.
- Coordinate with global support teams to facilitate seamless troubleshooting and escalation.
Requirements:
- Experience: Minimum 5 years in on-site and remote support or a similar technical support role and Desktop Administration.
- Technical Proficiency:
- ServiceNow, SCCM, AutoPilot, EndPoint Management.
- Experience with iOS devices (iPads, iPhones) and related troubleshooting.
- Soft Skills:
- Strong communication skills, with a proactive and user-oriented approach.
- Multitasking ability with keen attention to detail.
- Empathy, respect, and an educational approach towards users.
- Team Orientation: Ability to work collaboratively within a team environment.
- Certifications: Relevant technical support certifications (such as CompTIA, and Microsoft Certified Desktop Support Technician) are a plus.
- ITIL Knowledge: Familiarity with ITIL methodology and practices.
Additional Qualities:
- A proactive mindset with a readiness to contribute ideas, suggest improvements and adapt to new challenges.
- An ability to think outside the box and develop creative solutions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
