Manager

The Manager is the cultural leader in our business, ensuring the team has the knowledge and resources needed to maintain focus on our business's core values: This position oversees all Manager-On-Duty and day-to-day operational functions as well as manages all programs, promotions, and business development activities.

Including developing and implementing processes, ensuring a safe and functional operating environment for the team and Guests, and consistently working to improve the Delivery of excellent Guest Experiences and operational efficiency.

Qualifications

Previous experience as a Manager in a Guest-facing environment

Strong leadership skills

Proven ability to manage a budget

Proven ability to motivate a team and drive culture to create results

Previous sales and marketing experience, familiarity with leagues and tournaments is a plus

Previous cash-handling experience is required

Ability to solve problems under pressure while maintaining a fun, friendly environment

Previous management experience with new-to-the-workforce, part-time staff

Ability to work nights and weekends

Core Competencies

In addition to the qualifications listed above, the ideal applicant:

Lives our Business's Core Values:

Has an entrepreneurial mindset

Holds him/herself and others to high standards

Coaches and develops people

Is passionate about and involved in the community

• Displays a outstanding personality Ability to work evenings and weekends

Responsibilities

Consistently demonstrate our business core values) for Team Members and Guests. Motivate the team and drive up the culture within the park

Function as the Manager on Duty (MOD) (see below), and confidently function in and train all Team Member roles and responsibilities

Adopt and maintain standards, policies, and procedures at all times, including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc.

Provide the team with a welcoming and mutually supportive work environment

Resolve Guest service issues with discretion and professionalism

Ensure Team Members are knowledgeable about all products, programs, and promotions offered

Oversee team hiring, training, HR documentation, and evaluations

Manage payroll percentages and budget and support the Manager(s) in

scheduling and payroll processing responsibilities.

Prepare and manage to a budget

Establish a master calendar that includes all marketing events, promotions, special events, etc.

Execute and drive results on goals established by the Franchise Partner, submit reports in established timeframes

Maintain, plan and execute on approved business programming

Schedule, evaluate and coach park management team

Prepare scheduled deposits, manage pick-up or drop-off process, conduct a weekly audit of the safe and maintain petty cash funds

Evaluate and implement operational best practices

Schedule regular meetings with the management team and Team Members to provide updates, conduct training, request feedback and share new information

Review closing reports ensuring compliance

Coordinate with the (corporate office) in the rollout of approved training, promotions, programming

Monitor and update all facility signage, registration forms, and fliers

Coordinate with the (corporate office) to add coupons, discounts, inventory items, or other items to the system as needed

Provide staff with a welcoming and mutually supportive work environment

Understand the competitive landscape, pricing, and offerings

Other duties as assigned

Job Type: Full-time

Hourly: $18 - $22

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Management: 1 year

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Madison, WI 53713 (Required)

Ability to Relocate:

• Madison, WI 53713: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22