Front Desk Receptionist

Skylight Counseling Services is hiring a front desk receptionist for our outpatient mental health counseling practice. We are looking for a self-motivated, friendly and welcoming individual to join our team. Our current opening is for an afternoon shift.

Essential Function: This position is responsible for answering phones, scheduling appointments, data entry and light cleaning. MUST be able to work afternoons Monday - Friday.

Daily Responsibilities and Duties: Core duties and responsibilities include the following:

• Answer client phone calls in a mental health outpatient counseling office
• Schedule new clients and reschedule existing clients
• Enter data into electronic health record
• Follow up with insurance companies on rejected claims
• Scanning, faxing, mailing documents
• Light cleaning
• Other duties as needed.

Essential Skills Needed: The following describe the preferred skills, knowledge, and abilities needed to successfully perform the duties of the position:

• Possess excellent interpersonal skills; able to get along well with a diverse group of people, co-workers and team members.
• Display ability to handle high stress phone calls
• Ability to multi-task and prioritize needs
• Must be friendly, non-judgmental and welcoming to clients and others.
• High level of English verbal communication skills is a must.
• Ability to write routine reports, e-mails and correspondence.

Computer Skills: Must possess proficient knowledge of Microsoft and other business-related software Must be able to operate basic office equipment such as copier, telephones, fax, scanning, etc.

Reasoning Ability Requirements:

• Apply common sense understanding to carry out written or oral instructions.
• Solve problems using conflict resolution skills.
• Prioritize work according to level of importance.
• Possess sound judgment capabilities.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to lift 10 lbs. Must able to hear, see, use arms and navigate around work areas.

Education / Experience Requirements:

• HS Diploma
• 1 years of experience working in a Customer Service or an Administrative Assistant position.

Key Success Indicators Performance evaluations will also be based on:

• Meets attendance & punctuality policy.
• Quality of work with minimum mistakes.
• Follows direction of Manager
• Ability to learn new duties.
• Keeps emotions under control
• Maintains confidentiality of clients and proprietary information at all times.
• Exhibits good conflict resolution & problem solving capabilities.
• Adherence to company policy.
• Willingness to make decisions with sound judgment.
• Ability to work well with other team members.
• Strives for excellent Customer Service.
• Displays motivation & achieves goals.
• Strives to continuously build knowledge.
• Desire to take on more responsibilities.Skylight Counseling Services is hiring a front desk receptionist for our outpatient mental health group practice. We are looking for a self-motivated, friendly and welcoming individual to join our team.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• Afternoon shift
• Monday to Friday

Application Question(s):

• Are you able to work afternoon, early evenings Monday - Friday?

Education:

• High school or equivalent (Required)

Experience:

• receptionist: 1 year (Required)

Work Location: In person

Salary : $16 - $17