DIY Coordinator

Position Title:                   DIY Coordinator

Department:                     Client Experience       

Group/Division:                Client Experience

Location:                          Hybrid 

Travel Requirements:       No Travel Anticipated

FSLA Status:                     Exempt

Reports to (Title):             Manager, Client Experience DIY 

At Skyline Exhibits, we create custom exhibits, without the custom price tag inspiring people to create impactful experiences.  Our ultimate focus is empowering clients to succeed. With passion for the customer experience, our team delivers a best-in-class journey for maximum trade show and event success.  Since our inception in 1980, we have been recognized as a design leader in the exhibit industry, intent on creating products that help marketers exhibit more easily and efficiently.  With over 100 patents, we continue aggressively developing and testing products to evolve your success on the trade show floor.  Our exhibit, display and digital experience products help clients elevate their brand on the show floor.

Position Overview

The Client Experience Coordinator plays a crucial role in supporting project execution and client management in the DIY business segment. This position involves coordinating with internal teams, vendors, and clients to ensure smooth operations and effective service delivery. The coordinator will handle project details, provide client support, and seek opportunities to enhance departmental efficiency for the DIY business.

Essential Responsibilities

• Client Support: Serve as the primary point of contact for client inquiries and support related to DIY product management.
• Project Coordination: Partner with internal departments and oversee DIY project details including pricing, design, art, production and logistics requests.
• Order Creation: Process and quote freight charges, manage client orders, and ensure timely and accurate execution.        Troubleshoot and problem-solve any DIY order-related issues.
• Support:  Provide support to the Sales Team and Client with submission of orders.

1. Coordinate with clients to ensure order data is correct
2. Ensure all closed sales have correct internal codes and all other relevant information for internal processing for delivery and invoicing 

• Administrative Support: Assist in the preparation of reports, presentations, and documentation related to DIY client projects and internal processes. 
• Scheduling: Establish and manage DIY product setup schedules, when needed, based on client requests; communicate daily schedules to the Service Center team. 
• Fee Preparation: Prepare and manage and invoice fees, prep shipping.  Quote and apply freight accordingly to all orders.
• Documentation: Assist in the documentation and standardization of processes to ensure consistency and quality in DIY product delivery. Provide accurate invoicing information for DIY products and freight.

Additional Responsibilities

• Support: Perform other tasks as assigned to support departmental objectives.
• Professional Development: Participate in training sessions to develop a deeper understanding of the company’s products, DIY experience, and processes. 

Desired Competencies

• Effective Communication: Clearly convey information, both verbally and in writing, and maintain accurate records.
• Organizational Skills: Plan and prioritize tasks efficiently; adapt to interruptions and changes while maintaining composure.
• Attention to Detail: Ensure accuracy in all work; follow up on details to avoid errors.
• Commitment to Quality: Deliver high-quality service and evaluate processes to uphold standards.
• Technical Proficiency: Utilize intermediate computer skills and various software platforms effectively.

Qualifications

• Education: High School Diploma or equivalent.  Bachelor’s degree is preferred but not required
• Experience: 1-2 years of customer service experience or similar role; experience in the tradeshow industry is a plus.

Summary of Benefits 

• PTO 
• Medical 
• Dental 
• Vision 
• 401k
• Short term/Long term disability 
• Life insurance 
• Pet insurance 
• And more 

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.