Harley-Davidson Motor Clothes Manager

SKYLINE HARLEY-DAVIDSON

Motor Clothes/A&L Manager

What we offer:

*Industry leading salary and commission

*Paid Health insurance, additional benefits

*PTO

*Flexible Schedule

*Real opportunity for advancement

*Ongoing Training

*Relocation

What you offer:

*Harley-Davidson A&L Department Management Experience

*Leadership Experience

*Talon Experience

*Cim Experience

*Composite/KPI Experience

Responsibilities:

1) A&L Department Operations

• Set-up and maintain a smooth running, efficient, appealing retail environment for the A&L department.
• Ensure A&L personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of A&L.
• Coordinate orders with P&A manager.
• Keep enough stock to support demand and acceptable inventory turn ratio. Follow open to buy.
• Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff when needed.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Keep 12-month non-moving inventory at industry benchmarks.

2) Management

• Employ sound management practices to ensure the A&L department contributes acceptable levels of revenue, gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all A&L staff.
• Maximize return on investment of A&L inventory. GMROI
• Grow the volume of A&L sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise with the General Manager and the Marketing Director.
• Benchmark other retailers to determine “best practice” standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Maintain Department logs daily
• Complete daily, weekly, monthly, semi-annually and annual tasks.
• Develop monthly and annual objectives for the department in collaboration with General Manager
• Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

3) Customer Service

• Provide excellent customer service to all the dealership’s customers whether internal or external.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional products that compliments the purchase.
• Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep the cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrating our commitment to “make things right”
• Follow the customer path process for customers purchasing bikes.
• Ensure introductions to other departments to ensure cross-selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Attend training sessions as requested by the Dealer Principal, General Manager
• Stay up to date on all required HDU courses.
• Selling the fun and excitement of Harley-Davidson to customers.

4) Other Duties

• As assigned.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all A&L personnel within their skill level.
• Ensure all policies and procedures for the A&L department are followed.
• Manage employee performance (evaluate and council).
• Recruit, interview, hire, and terminate A&L employees with General Manager

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all A&L personnel by maintaining positive relationships with customers, employees, A&L
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the A&L business and exceeding goals on a regular basis.
• Demonstrate professionalism with customers, employees, and in providing customer service.
• Maintain HDU Master Level personally, and departmentally
• Work well with others.

Qualifications & Job Requirements

• Strong leadership skills.
• Strong sales and sales management skills.
• Experience with Harley-Davidson retail sales and inventory management.
• Previous experience in developing and coaching a high-performance sales team.

Job Type: Full-time

Pay: $3,750.00 - $4,750.00 per month

Benefits:

• 401(k)
• 401(k) matching

Ability to Relocate:

• Winchester, VA: Relocate before starting work (Required)

Work Location: In person

Salary : $3,750 - $4,750