Harley-Davidson Service Writer

Harley-Davidson Service Writer
Skyline Harley-Davidson, Winchester, Va.

As a Premier Harley-Davidson dealer in Virginia, we strive to offer customers an exceptional experience during service visits. Quality advisors are a critical part of our team and manage this process from start to finish.

Key Responsibilities:

- Confirming appointments and welcoming customers

-Professional walk-around and motorcycle intake

- Listening and notating customer repair needs

- Selling additional repairs and services based on technician recommendation

-Selling additional upgrades for improved appearance, performance, style, and comfort

- Developing estimates of repair costs

- Communicating with technicians and management

- Keeping customers informed of the status of work

- Developing a rapport with customers to build a repeat customer base

Key Benefits:

- Competitive pay based on individual performance

- Company culture of promoting from within

- Vacation, Medical, Dental, Vision, 401k, etc.

- Harley-Davidson University and on the job training program

- Being part of a winning team

Qualifications:

- College degree or equivalent experience

- Focus on quality customer service

- Strong communication skills

- Ability to multi-task and solve problems in a fast-paced environment

- Computer knowledge and skills

- Professional appearance and work ethic

Description

Skyline Harley-Davidson offers a fun, fast pace work environment, with competitive commission and excellent bonus programs. Our comprehensive benefit package includes medical plans, 401k, and paid vacations. At SHD we invest in you and your future by providing excellent training for our technicians, sales team, and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the Premier Harley dealer in the region! The Service Advisor is the Harley-Davidson expert and is responsible for selling the features and benefits of Harley-Davidson products, related services, and upgrades. The service advisor is responsible for providing outstanding service to customers by walking from behind the sales counter to enthusiastically greet customers. They are responsible for partnering
with service technicians on inspection results and the creation of service estimates. Additionally, the Service Advisor is responsible for generating sales in the store as well as over the phone, and all other duties as assigned

Requirements

High school diploma preferred

One year or more of retail sales experience with proven track record for selling

Managing sales within a team or experience in a customer service environment where decision making and the workload was shared by a team

Successful one-on-one interaction with customers where sales of a product or service occur

Ability to communicate or persuade people to generate sales in person or over the telephone as well as ability to follow established standards and policies

Working knowledge of Excel and of Microsoft Office products

Basic understanding of motorcycles, motorcycle related services, motorcycle services, and of retail business environment

Understanding of the financial impacts of pricing, discounting, and margins

Basic math skills

Ability to communicate effectively with customers, associates and management

Execute multiple tasks while maintaining attention to detail and composure

Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry up to 50 lbs,

Uncommon sense

Valid driver’s license and ability to operate company and customer vehicles

Job Type: Full-time

Pay: $36,720.00 - $46,720.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Weekends as needed

License/Certification:

• Motorcycle License (Preferred)

Work Location: In person

Salary : $36,720 - $46,720